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BIMcloud install stuck at "Configure Manager" step

cgrimley
Newcomer
I'm trying to install BIMcloud Basic using BIMcloud-2020.3.DMG on an iMac running macOS 10.14.6. Whenever I get to the "Configure BIMcloud Manager" step it just thinks and thinks, never actually does anything. I let it sit for 5 days and still hasn't made any progress. I've cancelled the install, uninstalled BIMcloud, then re-installed it, at least 5 times now.
Casey Grimley
AC24
iMac Pro (2017) - macOS 10.14.6- 3.2GHz Intel Xeon W - 32GB RAM - Radeon Pro Vega 56 8GB
1 REPLY 1

Noemi Balogh
Community Admin
Community Admin
Hello cgrimley,

I'm sorry to read about your issue.

Based on my experience this is caused by wrong network settings - BIMcloud Configurator cannot resolve the name or port of the computer, therefore stucks in an infinite loop.

Please:
  • Check in Terminal if your IP address is correct with using nslookup host.
  • Check in System Preferences if your computer name is valid
  • Check in System Preferences if your computer name in all related settings.
You may find some help here: https://helpcenter.graphisoft.com/knowledgebase/63202/

If you have no luck with it, I suggest to consult with an IT professional, and if they cannot find a network issue, then please contact your local GRAPHISOFT representative for support.

Thank you,
Noémi

Noémi Balogh


Customer Engagement Expert, Community Admin

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