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Failed to login to BIMcloud from Archicad


Hello, I recently installed BIMcloud, I have already created the users, I have already done all the necessary procedures, but when one of my users tries to enter the teamwork with the link address provided by the BIMcloud, I get the message "server failure" and when checking the address of the link it appears as a failure with the DNS, please, someone help me, it is urgent

Captura de pantalla 2022-07-31 195852.jpg

What does the Run Network Diagnostic show? It could potentially be a firewall or closed port issue.

Are you running BIMcloud install on your local network, or BIMcloud SaaS?

Are they able to login to BIMcloud via the webinterface?

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe