AC25 stair shows in 3D window but not in section view

[Scott Bulmer]

Greetings, I am having an issue in AC25 V 4013 using Mac OS 10.15.7 with stairs.  I have tried the settings noted in a prior posted solution however nothing is working.  Basically the stair can be selected in section but is not visible.  It is visible in the 3D window.  It should be noted that it has also disappeared in plan view, however I reconstructed it and now it is visible again in plan & 3D views, just not in section.   Please see the attached screenshots.

 

 

 

 

[Gerry Leonor]

is there a white pen override in plan & section?
a white pen that's assigned to the cut pen, outline pen & perhaps the foreground & background fills?
sample below:

[Gerry Leonor]

or here:

[Scott Bulmer]

Hi Gerard, thank you for responding.  I had checked those setting before and again now however that is not the issue.  The problem persists.  Also, the stair shows in the model plan view but not in the placed drawing or in the model section or elevation.  It does show in the 3D windows.

[Barry Kelly]

If you cut a new section/elevation in a different position or direction, is the stair still invisible?

Barry.

[Scott Bulmer]

Hey Barry, thank you.  A new section or elevation mark makes no difference.  Scott

[Gerry Leonor]

it's a bit of a stretch, but what about the Graphic Overrides?

is there something that changes the pens to white? maybe the stair was accidentally assigned to Existing & the a Graphic Override shows it as white and/or hidden?

also, is there only 1 stair in that exact location & not another exact copy that's exactly in the same location?

[Barry Kelly]

Just out of curiosity.

In 3D you can see the coloured surfaces of the stair.

What happens if you change your elevation to show coloured surfaces?

Barry.

[Scott Bulmer]

Hi Barry, I changed the edge of the stair to Brass and projected an elevation showing the materials.  Problem persists.  And mentioned in my earlier email, the stair does not show in a placed drawing on a layout sheet.  For Gerard's comments, the graphic override is set to No Overrides.

  

[Barry Kelly]

Clearly the stair seems to be there as it is masking the wall surface and seems to be casting a shadow.

Would it be possible to select your stair in plan?

Save Selection as a Module.

Zip the MOD file and then drag that zip file into your reply here.

Then I will be able to place your stair and see what it looks like for me.

Barry.