Installation & update
About program installation and update, hardware, operating systems, setup, etc.

AC 26 crashes after being inactive

nannaberger
Participant

Working with both local files and BIMcloud files, my ArchiCAD crashes if I've been inactive for more than 2-3 minutes. I get a bug report pop up, and after sending the report and trying to open the file again, it crashes again. I can only open my files again if I restart my laptop first. 

 

I've updated my drivers and have the newest version of windows 11 on my Dell XPS laptop.

 

Any tips for solving this issue? 

1 REPLY 1
Rubia Torres
Graphisoft
Graphisoft

Hi @nannaberger,

I am sorry to hear about your issue, and sorry for a late reply. In such cases (crash), we recommend to please contact your local representative for a detailed investigation by technical support. You can find relevant contacts here.
Other than this, I recommend checking if the system requirements are met.

Best,

Rubia Torres

Community Specialist | GRAPHISOFT SE
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