Installation & update
About program installation and update, hardware, operating systems, setup, etc.

AC19 Upgrade error?

KeesW
Advocate
I attach an error message received since upgrading my AC19 with upgrade 4100. No idea what it means or what I should do.

AC19 LicenseManageBase error.JPG
Cornelis (Kees) Wegman

cornelis wegman architects
AC 5 - 26 Dell XPS 8940 Win 10 16GB 1TB SSD 2TB HD RTX 3070 GPU
Laptop: AC 24 - 26 Win 10 16GB 1TB SSD RTX 3070 GPU
3 REPLIES 3
Barry Kelly
Moderator
Has this file been quarantined by your anti-virus software?
If so then maybe you can restore it.
If not all I can thing of is to reapply the hotfix or possibly even Archicad and then the hotfix again.

I am in a habit of duplicating and renaming my Archicad program folder before I apply a hotfix.
That way I always have the original un-hotfixed version I can fall back on if I need to.

Barry.
One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Anonymous
Not applicable
Barry wrote:

I am in a habit of duplicating and renaming my Archicad program folder before I apply a hotfix.
That way I always have the original un-hotfixed version I can fall back on if I need to.

Barry.
That's a good idea I'm gonna steal, thanks Barry.
KeesW
Advocate
Thanks Barry.
I put the hotfixes in my download directory that also contains the original AC files. That way I can always go back.

I did turn off the virus checker before installing the hotfix version. I've now removed and reinstalled AC19, will turn off my virus checker (NOD32) and will try to install the hotfix.
Cornelis (Kees) Wegman

cornelis wegman architects
AC 5 - 26 Dell XPS 8940 Win 10 16GB 1TB SSD 2TB HD RTX 3070 GPU
Laptop: AC 24 - 26 Win 10 16GB 1TB SSD RTX 3070 GPU