I agree completely. We should all have the most up to date OS at all times. We had an issue with IT for a long time with large downloads tying up the network. Will update tonight.
(Smiling that you're at a [large] firm with an IT department and that they seem clueless about how to perform updates - since your computers are so many updates behind. Don't feel alone - I've been to firms with IT departments that are similarly clueless.)
IT staff has to be tasked with updates as a high priority function. They also need to know that client computers in a (larger) office should not be downloading updates and using network bandwidth. The IT person should download one copy of each update onto the server and update every computer from that copy. All Apple updates are downloadable from a web link for such purposes (vs using Software Update). But, if IT doesn't do their job, s*rew 'em and have your department run the updates just so you can get your work done. 😉
Anyway, hope by some miracle that the OS update fixes the pen thing.
One of the forum moderators
AC 26 USA and earlier • macOS Ventura 13.4, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB