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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut
Booster
I just did both updates and now 19, 21, 22, 23 crash after the splash screen. I reinstalled Java as I've had issues in years past with it messing with AC startup.

Anyone else having like issues? Or did the weekend just start a bit early for me?

https://support.microsoft.com/en-us/help/4524147/windows-10-update-kb4524147

https://support.microsoft.com/en-us/help/4522738/sep-26-2019-kb4522738-cumulative-update-for-net-fra...
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
13 REPLIES 13
Jeff Kogut
Booster
Still dead in the water here. No one else has had an issue?

Seems like Autodesk has issues at times with .net too. Although I'm assuming this is the issue.

Currently using the Window Repair Tool to reinstall/repair Windows to fix this.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Jeff Kogut
Booster
After a reinstall of Windows 10 (keeping settings and data):

AC19: works fine

AC21: works fine

AC22: splash screen comes up fine, crashes after

AC23: works fine


My current project is in 22 on our Bimserver...
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Jeff Kogut
Booster
Welp, Windows wanted to restart again and after it booted I checked what it installed: .net Framework 3.5 and 4.8 update.

Now -

AC19: splash screen comes up fine, crashes after

AC21: works fine

AC22: splash screen comes up fine, I see the program window in the background, then crashes

AC23: works fine
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Jeff Kogut
Booster
Uninstalled 22 and went to download a new copy (thought I had saved installer last year, but I must have deleted it at some point). The AC22 download page now shows the Windows version size as 'N/A' and there is no download link.

Really feeling screwed this morning.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Jeff Kogut
Booster
I had another user (on a Mac) join the project and save me a .pln file so at least I can work in 23 on my job for the time being.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Jeff Kogut
Booster
Ok, I realized my issue with the AC22 download (duh) and got it, installed it. It opened. But it wanted the latest AC22 version and library. I downloaded and installed. And now it crashes.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
Karl Ottenstein
Moderator
I'm not reading anywhere in here that you called tech support to see if they had any ideas for you?
One of the forum moderators
AC 28 USA and earlier   •   macOS Ventura 13.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Barry Kelly
Moderator
I see there is a monthly Windows update due for release today (8th Oct).
Maybe wait to see what that does?

Barry.
One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Jeff Kogut
Booster
Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

Barry, thanks for the heads up. I did just apply an update this morning and 22 is back working.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590