Archicad doesn't work, the program doesn't start

[Anonymous]

I downloaded archicad 23 and the program doesn't start.
I clicked on the icon and the program window opens, but clicking on "new project" the program crashes. I also tried to download ARCHICAD 22, but after starting the program, it closes automatically after the start window.
I have reinstalled both programs several times and I have also tried ARCHICAD 23 in the English version, but the problem remains.
I have cleaned the computer from old files and updated the graphics card, but there is always the same problem.

I don't know what to try anymore, please help me!

[Karl Ottenstein]

What is the version/build of your operating system? What are your computer specs?

[Anonymous]

Karl wrote:
What is the version/build of your operating system? What are your computer specs?

I have a laptop with Intel (R) Core (TM) i5-6200U CPU 2.30GHz 2.40 GHZ, with a 64-bit operating system.
Also, I have windows 10 as the operating system, with build number 18362.836.
My display adapters are:
- AMD Radeon(TM) R5 M430
- Intel(R) HD Graphics 520.

[Karl Ottenstein]

There should not be a problem starting... assuming sufficient RAM (not mentioned in your list).

Do you have any antivirus or firewall running? If so, try uninstalling, disable AV/FW, and re-install and launch. It should at least launch in demo mode. If not, contact tech support.

[Anonymous]

Karl wrote:
There should not be a problem starting... assuming sufficient RAM (not mentioned in your list).

Do you have any antivirus or firewall running? If so, try uninstalling, disable AV/FW, and re-install and launch. It should at least launch in demo mode. If not, contact tech support.

The RAM is correct with software requests.

In the past days I have also tried to install the program without antivirus, but nothing changes.

Also, I have been trying to contact technical support for weeks but I am unable to receive support.

I'm desperate,I can't do my job

[Karl Ottenstein]

PatriziaTR wrote:
Also, I have been trying to contact technical support for weeks but I am unable to receive support.

What country are you in? What type of license do you have? Who specifically have you tried to phone that never answers?

[Anonymous]

Karl wrote:

PatriziaTR wrote:
Also, I have been trying to contact technical support for weeks but I am unable to receive support.

What country are you in? What type of license do you have? Who specifically have you tried to phone that never answers?

I am in Italy and I have an Educational license because I'm a student.
I called "GRAPHISOFT Italia S.r.l." (Via Rossignago, 2/a, 30038 Spinea - (VE)) but probably for the COVID-19 emergency they never answered at the phone or email.

[Jacques Toerien]

Is Windows Defender turned on? Try disabling it if it is to test.

As both AC 22 and AC 23 aren't working I suspect something on the Windows end. Do you receive any notifications when the program stops working?

Did you use ArchiCAD before with a commercial license and are now trying to use a student version? Crashing at the startup / splash screen is often license related.

[Lingwisyer]

There were some other posts that mentioned something about forcing AC to use your dedicated GPU / disabling the integrated GPU.

Here is a thread on the MS forums about how to do it; https://answers.microsoft.com/en-us/windows/forum/all/is-there-a-way-to-force-a-program-to-use-a/fab...

[Anonymous]

Jacques wrote:
Is Windows Defender turned on? Try disabling it if it is to test.

As both AC 22 and AC 23 aren't working I suspect something on the Windows end. Do you receive any notifications when the program stops working?

Did you use ArchiCAD before with a commercial license and are now trying to use a student version? Crashing at the startup / splash screen is often license related.

I have antivirus Norton and I tried to disable autoprotect but everything is the same.

I have also tried in the past to install the software with the antivirus disabled, but nothing.
I don't get any notification when the program stops working, but the software window reports "no answer".
I used archicad 22 on the same computer last year with an educational license also.