Bimcloud Server and BIMcloud manager link not working anymore

[Syslogic]

Hi Everyone, 

since Friday we have issues with our bimcloud server that is not recognized anymore from ou Bimcloud Manager. the status is disconnected. When I try to test the connection he says 'connection error'. 

i have tried to change the server communication port but when I try to relink it the error message is 'server not accessible'. 

on network level I think everything is all right the 2 servers seen each other without issue. then Services are up and running. 

Any Idea what I can do? 

thanks a lot everyone!!

[Lee Hankins]

I had an issue a few weeks ago where all of a sudden one of our BIMcloud servers went offline. It wasn’t accessible from Archicad or Safari to manage. I restarted all servers using the Finder bar/ Task Bar menu and it came back to life. The machine that couldn’t access the Server also had a rogue local IP it was trying to use to access BIMcloud so we had to manually remove that too. 

[Xtina]

I had the same issue, Lee Hankins. Restartig the Bimcloud server solved the problem. Then Archicad recognised the path to the Bimcloud server.