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Frequent crashes when closing tabs

Jeff Griffin
Enthusiast

I've noticed AC25 crashing frequently when closing any tabs (including Action Center) since updating to macOS Monterey v12.3 yesterday. The only way I've found to reduce (but not eliminate) the crashing is to go to a plan view and then use Window > Close All Other Tabs and Windows. I've tried opening my PLN with the repair option as well as cleaning my preferences but neither of these approaches have helped. I've submitted a bug report with every single crash. Here's the latest Bug ID: AC25-2022-03-15-12-13-27-8871

 

Any suggestions? 

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Sonoma)
MacBook Pro M1 Max; 64 GB RAM; 32-Core GPU (macOS Sonoma)
ArchiCAD 27/26/25 Full (latest builds). User since AC12 (2008).
17 REPLIES 17
Barry Kelly
Moderator

@Jeff Griffin wrote:

I've submitted a bug report with every single crash. Any suggestions? 


It is great that you have submitted the bug reports, but don't expect to here anything back.

You will need to follow up with your local Archicad support people quoting those bug numbers and ask them if they can tell what the problem is.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Thanks Barry. I've emailed GSNA support per your suggestion. I'm casting a wide net here. I can't be the only one.

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Sonoma)
MacBook Pro M1 Max; 64 GB RAM; 32-Core GPU (macOS Sonoma)
ArchiCAD 27/26/25 Full (latest builds). User since AC12 (2008).
Ole
Advocate

Same here. Alerted german support.

ARCHICAD since 4.55 | macOS current | AC 26 current
INTEXHOMES
Booster

Same here. Crashes every time I try to close a tub. AC 25 with latest update. 

Barry Kelly
Moderator

Just to let you know, I have just installed update 5005 for AC25, and so far I have not experienced any crashing when closing tabs (nor did I before the upgrade).

But I am a Windows user.

 

I see 2 of you seem to be using macOS Monterey.

Not sure about @INTEXHOMES ?

 

I wonder if this is limited only to Mac users?

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Yes, I use MacOS Monterey with the latest update. 

blgp
Booster

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

 

Please fix this immediately!!!


@blgp wrote:

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

 

Please fix this immediately!!!


I suggest that all macOS Monterey users (or anyone that this is happening to), contact there local Archicad support people and complain loudly.

Hopefully they will then escalate this to Graphisoft HQ.

The more sources this comes from, the more urgency might be placed on fixing it.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
blgp
Booster

@ Barry Kelly

Will do that, as soon as the hotline opens.

 

@ All

Please support this thread here, for more support of the Mac platform.