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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Can't Leave Company

MMID
Participant

‎2023-11-02 09:09 PM

I'm trying to leave a company that I am no longer working with and it wont let me. I get the error "The user has an installed software key". I have no software key downloaded on my computer. The key that I was using was a 6 month lease that had terminated. After it terminated, I was unable to upload it back to the pool. 

 

Help!

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MinhNguyen
Advocate

‎2023-11-03 03:03 AM

I suggest raising this issue to your local support. I'm pretty sure that there's a way to free your account from that stuck license.

BIM Manager
DKO Architecture - HCMC

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