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Uninstalling ARCHICAD ends abruptly with an error on macOS 10.15 Catalina

Ghaleb Khadra
Graphisoft
Graphisoft

Affected version(s): ARCHICAD 22 & 23 | Severity: Workaround Applicable | ID: 265627, 267127

Please note that this only happens if ARCHICAD was installed in a different directory other than the default (/Application/...) before migrating to macOS 10.15 Catalina.

Issue

Uninstalling ARCHICAD ends abruptly with an error, and consequently some files are not deleted.

wp-content_uploads_2019_10_ARCHICAD-22-Uninstallation-Error-on-macOS-Catalina.png

This issue is due to the new permission restrictions introduced by Apple with macOS 10.15 Catalina. When ARCHICAD was installed in a directory other than the Applications folder on Mojave, and then the Operating System was upgraded to Catalina, the Uninstaller cannot get access to some of the files hence is unable to delete them.

Workaround

If you wish to uninstall ARCHICAD, you can remove the files manually by dragging the ARCHICAD folder to Trash and then Empty Trash to ensure the deletion of the files.

Please note that this will only delete the files within the main folder, but there might be other related files stored on the computer.

For those of you who wish to completely delete ARCHICAD and all related files, drag the files manually to Trash and Empty Trash to ensure their deletion.

 

Important Note

If you plan to re-install ARCHICAD, we recommend not to delete these files as they can save you time in setting your Translators, Work Environment, etc... again.

 

The files can be found under the following directories:
  • Users/<username>/Documents/GRAPHISOFT
  • Users/<username>/Library/Application Support/GRAPHISOFT
  • Users/<username>/Library/Caches/GRAPHISOFT
  • Users/<username>/Library/Logs/GRAPHISOFT
  • Users/<username>/Library/Preferences/GRAPHISOFT
  • Users/<username>/Library/Saved Application State/[files with "graphisoft" in their name]
  • Users/Shared/ARCHICAD
  • Users/Shared/GRAPHISOFT
  • Users/Shared/Install.GS

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