Archicad instalation failed

[Angel Flower]

When I try to installe the software an error ocurre.

TLS initialization failed

Failed to create file. 

How can I solve the problem?

[Barry Kelly]

Firstly you posted to the wrong forum.

I have moved it to setup & licensing.

Second, what version of Archicad are you installing?

Is it a commercial, trial or educational license?

What operating system do you have?

What are your machine specifications?

Barry.

[oviktoria]

Hello. This problem is the same with my AC26. License is commercial with Windows10 Pro operating system. Earlier version worked (AC24).

Machine specifications:

Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz 2.30 GHz

Memory: 16,0 GB (15,9GB can be used)

System type: 64-bit operating system, x64-based processor

Could you help with this problem?

[Barry Kelly]

So you are getting the exact same "TLS initialization failed" error?

I have never come across this before.

have you contacted your local Archicad support?

Barry.

[oviktoria]

Yes, it was the same TLS issue. Earlier we contacted with the local support, but we cannot find the solution.

Now we tried again to solve this problem with our system administrator, and he solved. 🙂

on AC26 right click; properties; compatibility; tick run program as administrator.

I hope it is going to help to others too, because we tried to find the solution since October and still cannot believe that this little thing caused this error.

Thank you Barry for your quick response.

[Barry Kelly]

And thank you for providing the solution you found.

Barry.