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BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-<Date>\Logs
BIMcloud Manager data files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-<Date>\Data
BIMcloud Server log files C:\Program Files\GRAPHISOFT\BIMcloud\Server-<Date>\Logs <Date>: The date the installation took place in YYYY-MM-DD format.
BIMcloud Manager log files System drive/Applications/GRAPHISOFT/BIMcloud/Manager-<Date>/Logs/
BIMcloud Manager data files System drive/Applications/GRAPHISOFT/BIMcloud/Manager-<Date>/Data/
BIMcloud Server log files System drive/Applications/GRAPHISOFT/BIMcloud/Server-<Date>/Logs/ <Date>: The date the installation took place in YYYY-MM-DD format.
Note that the ProgramData folder is hidden by default. See how to show hidden files on Windows.
Note that you might need to give read permission to all users to the Install.GS folder to be able to compress the log files. See how to give read permission to folders on macOS.
Would it be possible to explain a little bit how to read these logs?
I am investigating why a user got kicked from a project and don't really know where to look 🙂
Hello Mathieu,BIMcloud logs are not audit logs, but great help for our development team to be able to investigate any unexpected behaviours within our program.If a user was kicked out, it is very likely that someone else forced them to leave the project. Else, I suggest to collect a Support Package from this user and send it to your local support - I suspect that the issue will be visible from the Archicad FastLoggers, but it's even encrypted and requires developers to understand.Noémi
Thanks a lot for your quick answer 🙂
Will do then!
Hello, i need help my Archicad bim module cannot start after i restarted my server, is there a way recover it ? i have tried start it but nothing. Please help