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Related versions: v19 and newer
Archicad users cannot send messages in Teamwork and/or joined users are not displayed in the Teamwork palette.
Most probably the cause of the issue is a database corruption on the BIMcloud / BIMcloud Basic.
Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build.
During the investigation BIMcloud / BIMcloud Basic log files might be necessary.