Related versions: v19 and newer When an Archicad user attempts to Open / Share a project or Send & Receive in a teamwork project, the operation fails with the above error message.
Possible reasons based on the frequency of occurrence
Archicad or BIMcloud / BIMcloud Basic is not up-to-date
Make sure that all
Archicad clients and
BIMcloud / BIMcloud Basic components are updated to the latest build.
BIMcloud Basic is not activated
BIMcloud Basic needs to be activated before you start to use it for Teamwork. Make sure you have already activated it.
Network issue
Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the
Network Diagnostic Tool from the Open / Join dialog or the Teamwork Palette. Verify whether
all necessary ports are open and the server machine is available from the client machine. If you still experience the above issue, please contact your GRAPHISOFT support representative. During the investigation Archicad FastLogger files might be necessary. See the
Archicad FastLogger Files article for the location.
