BIM Coordinator Program (INT) April 22, 2024

Find the next step in your career as a Graphisoft Certified BIM Coordinator!

Teamwork & BIMcloud
Read articles about Teamwork, BIMcloud, BIMcloud Basic, BIMcloud Software as a Service, network settings, etc.

Articles

BIMcloud logs and diagnostic data

General BIMcloud logs locations The following folders contain log and database files that are useful for troubleshooting. WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-\Logs BIMcloud Manager data files C:\Progra...

BIMcloud Troubleshooting Guide

BIMcloud Server cannot be started Issue The BIMcloud Server is stopped and cannot be started any more. The BIMcloud Manager is still accessible from Archicad and from a browser as well. From version 19: although, the BIMcloud Control Icon shows that ...

Info_18x18.png

Teamwork operations are slow

Related versions: v19 and newer Archicad users experience slow down or freeze during Teamwork operations (Send & Receive, Send, Receive, Reserve, Release) in teamwork projects. Possible reasons based on the frequency of occurrence Archicad or BIMclou...

BIMcloud Server is Not Accessible

Applies to: BIMcloud and BIMcloud Basic from version 19 and above The status of the BIMcloud Server is Not Accessible, but the BIMcloud Manager is still accessible from Archicad or a browser. Users are not able to join projects. Joined projects indic...

BIMcloud Server cannot be started

Related versions: 2018.2 and newer The BIMcloud Server is stopped and cannot be started anymore. The BIMcloud Manager is still accessible from Archicad and from a browser as well. From version 19, although, the BIMcloud Control Icon shows that the Se...

File Synchronization on BIMcloud

File server capabilities came with BIMcloud 2020.2 and this feature allows you to store frequently used files, such as PDF, BIMx or MOD files. While normally the two BIMcloud components are continuously synchronizing between each other, in certain ca...

wp-content_uploads_2021_02_file-server-sync-1.png wp-content_uploads_2021_02_file-server-sync-4.png wp-content_uploads_2021_02_file-server-sync-3.png wp-content_uploads_2021_02_file-server-sync-5.png

BIMcloud Support Tool

Applicable: from BIMcloud 2020.2 To make support for BIMcloud related cases easier and faster, from BIMcloud 2020.2, GRAPHISOFT provides a new support tool to collect the necessary data for investigations. This article is covering the usage of the to...

wp-content_uploads_2020_12_bimcloud-support-tool-1.png wp-content_uploads_2020_12_bimcloud-support-tool-2.png wp-content_uploads_2020_12_bimcloud-support-tool-3.png wp-content_uploads_2020_12_bimcloud-support-tool-4.png

Limitations of BIMcloud File Server

From BIMcloud 2020.2, as a licensed feature (available in BIMcloud and BIMcloud as a Service), BIMcloud Server can handle files, such as PDFs, IFCs, or MOD files, which connects to one ore more Archicad Teamwork projects. Uploaded files can be access...

wp-content_uploads_2020_05_bimcloud-limitations-one-file-server.png wp-content_uploads_2020_05_bimcloud-limitations-one-file-server-2.png wp-content_uploads_2020_05_bimcloud-limitations-upload-limitation2.png wp-content_uploads_2020_05_bimcloud-limitations-upload-limitation.png

Changes in Compatibility of BIMcloud Installation

Affected versions: from BIMcloud 2020.2, 2022.3 The compatibility of BIMcloud updates released so far has two levels. Of course, this depends on which version we would like to update to the newest version. BIMcloud 2020.2From BIMcloud 2020.2 it is no...

BIMcloud System Components

BIMcloud Manager Services and Processes WindowsmacOS Main service Service name: PortalServerService-v(Manager-) Service display name: GRAPHISOFT BIMcloud Manager (Manager-) Processes: LicenseManager.exe node.exe TeamworkPortalServerManager.exe Tray ...

How to Downgrade from BIMcloud to BIMcloud Basic

Preparation is key to an uneventful downgrade process. The more features of BIMcloud that were used the more important the preparation process is. For instance, in step 3 shown below, one will be required to delete incompatible projects. To preserve ...

wp-content_uploads_2017_10_Warning_18x18.png wp-content_uploads_2019_04_downgrade1.png wp-content_uploads_2019_04_downgrade2.png wp-content_uploads_2019_04_downgrade3.png

Team Management on BIMcloud

BIMcloud 2020.2 is introducing a new functionality called BIMcloud Project*. It is serving as a central directory for all the information and settings related to the design project. To manage the multiples parties working on a BIMcloud Project, you c...

wp-content_uploads_2016_06_Info_18x18.png wp-content_uploads_2020_05_BIMcloud-project.jpg wp-content_uploads_2020_05_image-2.png wp-content_uploads_2020_05_Team.jpg

Working from Home with Archicad

At GRAPHISOFT we are doing our best to assist our users during the challenging times of the COVID-19 outbreak.Read this article to learn how we can help you. If you are considering to work from home, you will need to prepare your environment to be ac...

Network Requirements

Related versions: v19 and newer, BIMcloud as a Service Addresses Domain names or IP addresses Before installing any server products, consider how the server(s) will be accessed by clients (Archicad, BIMx) and other servers (BIMcloud). Plan for a long...

wp-content_uploads_2016_06_Info_18x18.png wp-content_uploads_2020_04_BIMcloud-connection.png wp-content_uploads_2017_10_Warning_18x18.png

How to Tell if BIMcloud or BIMcloud Basic is Installed

BIMcloud and BIMcloud Basic use the same installer. Therefore it is possible to install the licensed product by mistake. If you do not know what is the difference between BIMcloud and BIMcloud Basic, please check out our product overview site. Indica...

wp-content_uploads_2018_10_bimcloudbasic.jpg wp-content_uploads_2018_10_bimcloud.jpg

How to Configure Snapshots to an External Storage

As a new licensed feature, available from BIMcloud 2019.1, BIMcloud Server offers to save snapshots to an external folder (e.g. company file server or backup server). This article presents how to utilize this new feature in your workflow. WARNING: Sn...

wp-content_uploads_2017_10_Warning_18x18.png wp-content_uploads_2019_03_externalsnapshot0-300x124.png wp-content_uploads_2019_03_bcb_install_8.png wp-content_uploads_2019_03_externalsnapshot2.png

PLN snapshot cannot be created - stays on pending status

Applies to BIMcloud and BIMcloud Basic v22, v21, v20, v19 Please Note This issue is fixed from BIMcloud 2019.2. Install the update and follow the steps below to fix your issue. Users repeatedly get notifications to upload a PLN snapshot to certain pr...

Failed to create Project or Library snapshot

Applies to: BIMcloud and BIMcloud Basic v22, v21, v20, v19 The project or library snapshot creation failed. Possible reasons based on the frequency of occurrence Available data storage is low Check the available space on the data store where the BIMc...

BIMcloud Basic upgrades to BIMcloud automatically

Applies to: BIMcloud Basic 2018.2 and 2018.2.1 Please Note This issue is fixed in BIMcloud 2019.1. Install the update and make sure both BIMcloud Basic and all connecting Archicad clients are restarted after the Downgrade process. In certain cases th...

LDAP synchronization failed

Applies to: BIMcloud Possible reasons based on the frequency of occurrence Missing email address Every user must have an email address in BIMcloud. This is a requirement even if the users are coming from an active directory. Verify in your active dir...

BIMcloud Backup Guide

Related versions: v18 and newer Backing up your BIMcloud is essential to avoid data loss and minimize the time needed in case of a disaster recovery. Your backup can also be used for moving the Teamwork Projects and Libraries or even the entire insta...

wp-content_uploads_2018_09_bimcloud-backup.jpg

Start and Stop BIMcloud manually

There are two options to Start or Stop BIMcloud manually (the results are the same in case of both options): Using the BIMcloud tray icon. Directly starting or stopping the services of BIMcloud. Start and Stop BIMcloud components using the BIMcloud t...

wp-content_uploads_2018_07_BIMcloud_tray_icon_Windows.png wp-content_uploads_2018_07_BIMcloud_tray_icon_macOS.png wp-content_uploads_2018_07_Windows_Services-e1532078462854.png wp-content_uploads_2018_07_Windows_service_properties.png

Project Library Folder in BIMcloud

The Past In v21 and older versions libraries had their own page in the BIMcloud Manager and the library list was flat. it was possible to control each library’s access individually with detailed permissions, but it was hard to manage libraries from a...

wp-content_uploads_2018_07_1-300x234.png wp-content_uploads_2018_07_2-300x159.png wp-content_uploads_2018_07_3-300x178.png wp-content_uploads_2018_07_4-300x176.png
Ed Brown Graphisoft Alumni
  • 2294 Views
  • 0 comments
  • 1 likes

How to update BIM Server to BIMcloud Basic

Any BIM Server starting with version 19 can be updated to BIMcloud Basic. Please consult with the FAQ chapter below for further information. Before Installing Check which BIM Server versions you have installed on the machine. BIM Server 18 is not com...

wp-content_uploads_2018_06_Install-Option.png wp-content_uploads_2018_06_BIM-Server-20-Selection.png wp-content_uploads_2018_06_Lunch-After-19-Manager-is-Done.png wp-content_uploads_2018_06_Select-20-Server.png

BIMcloud Upgrade Failed

Affected versions: BIMcloud 19 and 20 and BIM Server 21 on Windows | ID: #233778 Issue The process of upgrading your BIMcloud or BIM Server to a BIMcloud version 21 may fail due to inaccessible files or insufficient permissions to certain folders. In...

wp-content_uploads_2017_09_bcupgrade_1.png wp-content_uploads_2017_09_bcupgrade_2.png wp-content_uploads_2017_09_bcupgrade_3.png

How to migrate to BIM Server 21

Related version: v21 Before migrating Before migration make sure that you have a full backup and appropriate time for the migration process! Install BIM Server 21 As a first step choose a computer you would like to install the new BIM Server on. This...

Warning_18x18.png Info_18x18.png

How to Restore BIMcloud from a BIMcloud Backup

Related version: 21 The mains steps are the following: Choose a machine or machines to serve as the new host(s) for the BIMcloud Install BIMcloud software on these machines and update them to the same patch level as the original BIMcloud Move the bac...

wp-content_uploads_2017_03_RestoreRequiresCleanInstall-300x127.png wp-content_uploads_2017_03_ManagerRestore-300x281.png wp-content_uploads_2017_03_bcRestoreManager-300x128.png wp-content_uploads_2017_03_BcManagerBackup-300x95.png
Ed Brown Graphisoft Alumni
  • 2312 Views
  • 0 comments
  • 1 likes

BIM Server Migration on Mac OSX versions 10.7 thru 10.11

Issue After upgrading to 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion) the BIM Server (versions 13 thru 17) issues the following message Teamwork Monitor Service of one of installed modules is not running...

wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--startup.png wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--repair.png wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--unregister.png