Do you want to manage your students’ coursework more efficiently? Are you a student who would like to streamline your team projects? Then this article is for you! Below we will explain different scenarios for collaborative university projects and how...
General BIMcloud logs locations The following folders contain log and database files that are useful for troubleshooting. WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-\Logs BIMcloud Manager data files C:\Progra...
Related versions: 2018.2 and newer Only the masteradmin user can log in into the BIMcloud Manager's web user interface. In the Manager, all users, roles, projects, libraries are missing. On the Servers page the Server Module(s) are missing as well. M...
Related versions: v19 and newer Archicad users experience slow down or freeze during Teamwork operations (Send & Receive, Send, Receive, Reserve, Release) in teamwork projects. Possible reasons based on the frequency of occurrence Archicad or BIMclou...
Applies to: BIMcloud and BIMcloud Basic from version 19 and above The status of the BIMcloud Server is Not Accessible, but the BIMcloud Manager is still accessible from Archicad or a browser. Users are not able to join projects. Joined projects indic...
Related versions: v19 and newer Archicad users cannot send messages in Teamwork and/or joined users are not displayed in the Teamwork palette. Most probably the cause of the issue is a database corruption on the BIMcloud / BIMcloud Basic. Troubleshoo...
Related versions: 2018.2 and newer The BIMcloud Server is stopped and cannot be started anymore. The BIMcloud Manager is still accessible from Archicad and from a browser as well. From version 19, although, the BIMcloud Control Icon shows that the Se...
Archicad Teamwork Projects, BIMcloud Libraries, Files, Snapshots and BIMcloud Backups require a massive storage capacity to ensure smooth operation. An affordable way to store this data is on external storage. In this article you can find help on how...
File server capabilities came with BIMcloud 2020.2 and this feature allows you to store frequently used files, such as PDF, BIMx or MOD files. While normally the two BIMcloud components are continuously synchronizing between each other, in certain ca...
Issue When attempt to export users or roles from BIMcloud Basic, BIMcloud or BIMcloud as a Service, using Mozilla Firefox 84.0.1, the result is a .ZIP file instead of .BIMUsers or .BIMProject. This .ZIP file cannot be imported to another or same BIMc...
Applicable: from BIMcloud 2020.2 To make support for BIMcloud related cases easier and faster, from BIMcloud 2020.2, GRAPHISOFT provides a new support tool to collect the necessary data for investigations. This article is covering the usage of the to...
Affected versions: from BIMcloud 2020.2, only on Windows To prevent issues with BIMcloud Servers unavailable immediately after installation, BIMcloud Server's Configurator became more strict on where it is possible to configure its Cache folder. Why ...
From BIMcloud 2020.2, as a licensed feature (available in BIMcloud and BIMcloud as a Service), BIMcloud Server can handle files, such as PDFs, IFCs, or MOD files, which connects to one ore more Archicad Teamwork projects. Uploaded files can be access...
Affected versions: from BIMcloud 2020.2, 2022.3 The compatibility of BIMcloud updates released so far has two levels. Of course, this depends on which version we would like to update to the newest version. BIMcloud 2020.2From BIMcloud 2020.2 it is no...
BIMcloud Manager Services and Processes WindowsmacOS Main service Service name: PortalServerService-v(Manager-) Service display name: GRAPHISOFT BIMcloud Manager (Manager-) Processes: LicenseManager.exe node.exe TeamworkPortalServerManager.exe Tray ...
Preparation is key to an uneventful downgrade process. The more features of BIMcloud that were used the more important the preparation process is. For instance, in step 3 shown below, one will be required to delete incompatible projects. To preserve ...
BIMcloud 2020.2 is introducing a new functionality called BIMcloud Project*. It is serving as a central directory for all the information and settings related to the design project. To manage the multiples parties working on a BIMcloud Project, you c...
At GRAPHISOFT we are doing our best to assist our users during the challenging times of the COVID-19 outbreak.Read this article to learn how we can help you. If you are considering to work from home, you will need to prepare your environment to be ac...
Related versions: v19 and newer, BIMcloud as a Service Addresses Domain names or IP addresses Before installing any server products, consider how the server(s) will be accessed by clients (Archicad, BIMx) and other servers (BIMcloud). Plan for a long...
BIMcloud and BIMcloud Basic use the same installer. Therefore it is possible to install the licensed product by mistake. If you do not know what is the difference between BIMcloud and BIMcloud Basic, please check out our product overview site. Indica...
Issue When a user tries to log in to a project in BIMx, where BIMcloud is hosted in a secured environment (HTTPS is enabled), one might see the following warning message: Reason BIMx relies on built-in trusted certifications of the mobile device. Whe...
As a new licensed feature, available from BIMcloud 2019.1, BIMcloud Server offers to save snapshots to an external folder (e.g. company file server or backup server). This article presents how to utilize this new feature in your workflow. WARNING: Sn...
Applies to: BIMcloud and BIMcloud Basic v22, v21, v20, v19 The project or library snapshot creation failed. Possible reasons based on the frequency of occurrence Available data storage is low Check the available space on the data store where the BIMc...
Applies to: BIMcloud Possible reasons based on the frequency of occurrence Missing email address Every user must have an email address in BIMcloud. This is a requirement even if the users are coming from an active directory. Verify in your active dir...
Related versions: v18 and newer Backing up your BIMcloud is essential to avoid data loss and minimize the time needed in case of a disaster recovery. Your backup can also be used for moving the Teamwork Projects and Libraries or even the entire insta...
There are two options to Start or Stop BIMcloud manually (the results are the same in case of both options): Using the BIMcloud tray icon. Directly starting or stopping the services of BIMcloud. Start and Stop BIMcloud components using the BIMcloud t...
The Past In v21 and older versions libraries had their own page in the BIMcloud Manager and the library list was flat. it was possible to control each library’s access individually with detailed permissions, but it was hard to manage libraries from a...
Any BIM Server starting with version 19 can be updated to BIMcloud Basic. Please consult with the FAQ chapter below for further information. Before Installing Check which BIM Server versions you have installed on the machine. BIM Server 18 is not com...
Overview of new BIMcloud server technology From version 21 the BIMcloud Server can host projects from version 19 on forward. ARCHICAD will still only open projects specific to its version, but less server instances are necessary to service multiple v...
Related version: v21 Before migrating Before migration make sure that you have a full backup and appropriate time for the migration process! Install BIM Server 21 As a first step choose a computer you would like to install the new BIM Server on. This...
Related version: 21 The mains steps are the following: Choose a machine or machines to serve as the new host(s) for the BIMcloud Install BIMcloud software on these machines and update them to the same patch level as the original BIMcloud Move the bac...
Related versions: v19 and newer Possible reasons based on the frequency of occurrence Archicad or BIMcloud / BIMcloud Basic is not up-to-date Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build...
Issue After upgrading to 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion) the BIM Server (versions 13 thru 17) issues the following message Teamwork Monitor Service of one of installed modules is not running...
