VBEG on Win7?

Hi,
I sen't a VBEG to a client and it was the regular halleluja moment. Then the client (on XP) sent it to another guy on Win7 and it didn't open. Any ideas? I did the VBEG on a mac if it is of importance.
Cheers,
Mats

AC 25 SWE Full

HP Zbook Fury 15,6 G8. 32 GB RAM. Nvidia RTX A3000.

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