BIM Coordinator Program (INT) April 22, 2024

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Installation & update
Read articles about program installation and update, hardware, operating systems, setup, etc.

Articles

macOS 14 Sonoma

Apple released the new macOS 14 Sonoma on September 26, 2023. According to our tests with the public beta version Archicad is compatible with some known issues detailed below. There are no known issues regarding BIMx and existing BIMcloud setups. Kno...

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Archicad for Apple silicon

Great news for Archicad users! As announced at the Archicad 26 Launch Event, we are pleased to share with you that Archicad 26 is running natively on Apple silicon. The full commercial version, with all functions of Archicad 26, was released on the 2...

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macOS 13 Ventura

Apple released the new macOS 13 Ventura on 24th October 2022. Archicad is compatible with some known issues detailed below. There are no problems regarding BIMx, and existing BIMcloud setups; on the other hand newly installed BIMcloud needs manual tr...

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Performance review with M1 Pro and M1 Max

Table of Content General performance of the M1 Pro/MaxCompatibilityCPU PerformanceMemoryGPU PerformanceLimitationsRecommendation Apple introduced the update to their first SoC for the Mac, the M1 Pro and M1 Max, that focused on professional users in ...

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3rd party installers for GRAPHISOFT products

In this article, you can find a list of additional software needed for installing or running GRAPHISOFT products. When you run the installer, it will automatically install those third-party products which are not yet installed, or which are out of da...

mtron Graphisoft
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How to Open and Forward Ports on Your Router

If you consider hosting your BIMcloud for external connection as well, you need to make sure to set the environment to fulfill some requirements. One of them is to make it possible for Archicad client computers to access certain ports on the server c...

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Recommended Hardware for BIMcloud Basic

Related version: 2022.1 The following chart contains example specifications for BIMcloud Basic setups based on the number of active users. Note that the load on a BIMcloud Basic does not only depend on this, but also on other factors, such as the siz...

Graphic Cards' Performance Review for Archicad 26

This article focuses on the performance of Archicad 26 in 3D navigation using various graphics cards. We will conduct further tests in a separate article about Graphics cards' performance with Redshift in the future. For Redshift's system requirement...

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About Goodies

Goodies are free Add-Ons developed by Graphisoft to complete Archicad with specific abilities and features. As of Archicad 22, you can install all Goodies at once with the help of the Archicad Goodies Suite installer. Goodies are based on legacy code...

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macOS 12 Monterey

Apple released the macOS 12 Monterey on 25th October 2021. Archicad 25 is compatible from the 2nd Update (40xx build) and Archicad 24 is compatible from the 5th Update (70xx build). Please note that Archicad 23 and earlier versions are not compatible...

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Performance review with M1

Apple introduced the transition from x86 to ARM architecture for Mac on June 22, 2020. Generally speaking, ARM is optimized for better power consumption, whereas x86 targets performance. With the development of semiconductor technology, ARM has caugh...

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Certified Hardware for Archicad

As a result of collaboration with different hardware vendors, certified hardware are system configurations tested by Graphisoft using Archicad for stability and reliability. Certified systems are ensuring that Archicad will run reliably with optimal ...

Random crashes with macOS 10.15 or newer

Affected versions: Archicad 23, 24 | Severity: workaround applicable | ID: DEF-376, DEF-345, DEF-373 A small number of customers with AMD video cards from macOS 10.15 Catalina may experience heap corruption crashes in different scenarios while workin...

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Windows 11

Microsoft has announced their latest operating system, Windows 11, which will be officially available from October 5, 2021. Graphisoft is continuously testing the latest releases of Windows 11. We have found Windows 11 to be fully compatible with our...

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macOS 10.15 Catalina

Apple released the macOS 10.15 Catalina on October 7, 2019. Graphisoft maintains the compatibility of Archicad 22, 23, 24 and BIMcloud. Archicad 21 and older are not compatible with this macOS. Important Note Users installing Archicad for the very fi...

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macOS 11 Big Sur

Apple released the macOS 11 Big Sur on 12th November 2020. As indicated by the numeric change (macOS 10 is being replaced by macOS 11), this is the biggest change to the system since Apple introduced macOS X around two decades ago. Graphisoft maintai...

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Graphic Cards' Performance Review for Archicad 25

Windows Specific Recommendations OpenGL 4.5 compatible graphics card with dedicated memory of 2GB or more is recommended to fully utilize hardware acceleration capabilities. We do not recommend the following graphics card legacy families: Nvidia Quad...

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Altering ARCHICAD behavior - Registry or Preferences?

In some cases, the only way to activate a feature, or change the behavior of ARCHICAD is by editing software configuration keys maintained by the operating system. On a PC this configuration system is called the Registry. On macOS, these configuratio...

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New Bug Reporter from Archicad 24

From Archicad 24, the Bug Reporter went through a big overhaul in terms of design and functionality. This article will introduce the new function of the Bug Reporter and what's new from Archicad 24. You can learn more about the previous version of th...

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How to collect Event logs/Console logs

Normally, users rarely have to deal with the Event logs and Console logs. The Technical Support team will only ask for them in some rare situations. What is Event logs/Console logs? There will always be a tool for collecting messages from application...

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Graphic Cards' Performance Review for Archicad 24

Windows Specific Recommendations OpenGL 4.0 compatible graphics card with dedicated memory of 2GB or more is recommended to fully utilize hardware acceleration capabilities. We do not recommend the following graphics card legacy families: Nvidia Quad...

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Recommended Hardware for BIMcloud

Related version: from 2022.1 Below there are example specifications for every components based on the number of active users. Note that the load on a BIMcloud does not only depend on this, but also on other factors, such as the size of the projects, ...

macOS 10.14 Mojave

Apple released the macOS 10.14 Mojave on September 24, 2018. GRAPHISOFT fully supports ARCHICAD 21 (with update 7000 or newer) and ARCHICAD 22 (with update 4023 or newer) on macOS 10.14 Mojave. Even though we fixed incompatibilities in these updates,...

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macOS 10.13 High Sierra

Apple released macOS 10.13 High Sierra on September 25, 2017. With the latest updates ARCHICAD 20 and 21 should be compatible with macOS 10.13. There are still a few minor glitches with ARCHICAD and BIMcloud, as well as some High Sierra specific beha...

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Operating System Support Cycle of Graphisoft Products

Like Graphisoft products, different operating systems (OS) have their own life cycle, which starts with the release and ends by the date told by the OS provider. This article is a guideline on how we support our products on different operating system...

Recommended Hardware

General Recommendations If you are looking for a list of certified hardware configurations tested by Graphisoft to work well with Archicad, you can find it here. Platform All Graphisoft products are available on both Windows and Mac platforms. BIMx h...

Windows 8

Microsoft has ended support for Windows 8 on the 12th of January 2016 Microsoft has ended support for Windows 8 on the 12th of January 2016. GRAPHISOFT recommends to update all Windows 8 systems running GRAPHISOFT products either to Windows 8.1 or to...

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Windows 10

GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues sect...

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Windows 7

Microsoft has ended support for Windows 7 on the 14th of January 2020 Microsoft has ended support for Windows 7 on the 14th of January 2020. GRAPHISOFT recommends to update all Windows 7 systems running GRAPHISOFT products to Windows 10. Compatibilit...

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Windows 8.1

Microsoft has ended support for Windows 8.1 on the 9th of January 2018 Microsoft has ended support for Windows 8.1 on the 9th of January 2018. Graphisoft recommends to update all Windows 8.1 systems running Graphisoft products to Windows 10. Compatib...

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Windows Server

Graphisoft is continuously testing the latest releases of Windows Server editions. We have found Windows Server 2016 and 2019 to be compatible with our current products. Any known issues found so far and to be found in the future will be published un...

Crash on startup on Mac

Affected versions: ARCHICAD 23 | Severity: workaround applicable | ID: 262165 Issue ARCHICAD 23 cannot be launched by a specific user on Mac. The application crashes immediately. The Bug Report can be neither submitted (the error message refers to ne...

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Important Steps for BIMcloud / BIMcloud Basic Customers After macOS is Upgraded to macOS 10.15 Catalina

Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...

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Archicad Installation

You can download the latest version of Archicad on graphisoft.com/downloads. Installation and startup troubleshooting guides Archicad 25 Archicad 24 Archicad 23 Archicad 22 Archicad 21 BIMcloud installation and configuration Educational Version Advan...

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Getting Started with Graphisoft BIMcloud Basic

Related versions: BIMcloud Basic 2018.2 and newer This article will guide you through the BIMcloud Basic installation and configuration step by step with some additional information. Before Installing Checklist for installing BIMcloud Basic in the lo...

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macOS 10.12 Sierra

Apple released macOS 10.12 Sierra on September 20, 2016. With the latest updates available GRAPHISOFT maintained compatibility of ARCHICAD 19 and ARCHICAD 20. For other versions, if you would like to upgrade to macOS 10.12 Sierra, please make sure th...

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macOS X 10.11 El Capitan

Apple has released MAC OS X 10.11 on the 30th of September, 2015. You can see the list of compatibility of different ARCHICAD versions and the schedule of Compatibilty Updates below. Compatible ARCHICAD versions Summary by versions ARCHICAD 22: Compa...

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Graphic Cards' Performance Review for Archicad 23

Windows Specific Recommendations OpenGL 3.3 compatible graphics card with dedicated memory of 2GB or more is recommended to fully utilize hardware acceleration capabilities. We do not recommend the following graphics cards: NVidia Quadro FX and Quadr...

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How to Save System Information of Your Computer

In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...

iMac Pro and ARCHICAD

Apple released its high-end desktop computer called the iMac Pro originally on December 14, 2017. New upgrade options added in March 2019. This model offers a significant performance boost over the standard line of iMacs. In this article we collected...

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Using & Identifying Missing Fonts in ArchiCAD

ArchiCAD uses operating system fonts. Some default fonts vary between Windows and macOS. Make sure you are using a common font which is present on all workstations. The standard fonts are usually the most reliable: Arial, Times New Roman, etc. It is,...

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Reset Permissions of the Graphisoft Folder on Mac OS

Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...

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Gathering System Specifications

In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...

Deleting the Graphisoft Registry Key on Windows

The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...

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Accessing Hidden Files and Folders on Mac and Windows

Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...

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Archicad and SSD drives

SSD stands for Solid State Drive, and it is the successor of HDD (Hard Drive Disk) in digital file storage, as it is faster, smaller, lighter, and have no moving parts - thus less prone to mechanical failure. But at the time of writing this article t...

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Graphics Cards Issues and Troubleshooting

Cross platform issues Archicad crashes with integrated Intel HD4600 graphics card on UHD monitor resolutions Issue Archicad may crash at some point while working on integrated Intel HD4600 graphics card with UHD resolutions. Cause The crash may eithe...

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Java for ARCHICAD

Java versions that are supported by the GRAPHISOFT installers (or un-installers) In many cases newer, older, corrupted Java versions may block the installation and uninstallation of the GRAPHISOFT products. From here you can download the Java version...

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Cosmetic glitches on macOS 10.14 Mojave

Affected version(s): All | Severity: Fixed in an Update | ID: 249683, 247735, 247717, 247748, 249322 Issue There are several small cosmetic glitches on the User Interface as a result of Apple's new User Interface developments. These can vary from mis...

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Archicad 22 Install and Start-up Troubleshooting Guide

The latest Archicad version can be downloaded from GRAPHISOFT's Download area. Note: If you have Archicad 21 and wish to have Archicad 22 on your machine, you need to download and install Archicad 22. They will function as two separate programs. Ther...

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mtron Graphisoft
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GRAPHISOFT Bug Reporter

What is GRAPHISOFT Bug Reporter? GRAPHISOFT Bug Reporter is a program for reporting bugs, errors, crashes or other incorrect functionality of GRAPHISOFT products. It gathers information about your hardware configuration, system software and about GRA...

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mtron Graphisoft
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How to use Apple's Magic Trackpad in Archicad

The Magic Mouse and the trackpad gestures have been unified in Archicad 22. The default behaviour of the 2-finger scroll is now the MAC OS recommended Pan, however it can be changed back to the legacy Zoom behaviour in System Preferences. The main in...

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How to use Magic Mouse in Archicad

The magic mouse and the Trackpad gestures have been unified in Archicad 22. The default behaviour of the Scroll is now the MAC OS recommended Pan, however it can be changed back to the legacy Zoom behaviour in System Preferences. The main interaction...

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Archicad silent install methods

Archicad Network Installation (Install Archicad as BIM Manager) Starting with Archicad 22 the standard installer for Archicad and GRAPHISOFT Add-Ons can be deployed in unattended mode. For details please consult the Install Guide for Archicad. Archic...

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Mac OS X 10.9 Mavericks

Compatible ARCHICAD versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 16, 17, 18 and 19 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.9 Mavericks. Based on GRAPHISOFT's first tests ...

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Mac OS X 10.7 Lion

Supported ARCHICAD versions ARCHICAD 20 and newer versions are incompatible with OS X 10.7 Lion (they cannot be installed). ARCHICAD 18 and 19 can run on OS X 10.7 Lion, but the compatibility is not tested by GRAPHISOFT. ARCHICAD 14-17 are supported ...

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Mac OS X 10.6 Snow Leopard

Compatibility notes to ARCHICAD, BIM Server and BIMx Desktop Viewer on Mac OSX Snow Leopard Snow Leopard was officially launched by Apple on 28 Aug 2009. ARCHICAD 17 is the last version of ARCHICAD to support Mac OS X 10.6 Suitable for running the BI...

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Windows Vista

GRAPHISOFT products are supported on Pro and Enterprise editions and are compatible with Home and Educational editions. ARCHICAD 11-16 on Windows Vista ARCHICAD 11-16 versions are fully compatible with Windows Vista on both 32 and 64-bit systems. ARC...

Ed Brown Graphisoft Alumni
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Mac OS X 10.10 Yosemite

Compatible ARCHICAD versions Summary by versions: ARCHICAD 22: officially unsupported, NOT compatible ARCHICAD 21: compatible, but not supported ARCHICAD 20: officially supported ARCHICAD 19: officially supported, no major issues, few minor issues AR...

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Graphic Cards' Performance Review for Archicad 22

Windows Specific Recommendations OpenGL 3.3 compatible graphics card with dedicated memory of 1024 MB or more is recommended to fully utilize hardware acceleration capabilities. We do not recommend the following graphics cards: NVidia Quadro FX and Q...

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Graphic Cards for Archicad

Visit the articles below to stay up-to-date on our graphic cards' performance review for the latest Archicad versions: Graphic Cards' Performance Review for Archicad 26 Graphic Cards' Performance Review for Archicad 25 Graphic Cards' Performance Revi...

Print problems on macOS 10.13 or newer

Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...

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Archicad 21 Update 5021 performance issues

Affected version: Archicad 21 Build 5021| Severity: workaround applicable | ID: 241473 Issue With Archicad 21 Update 5021 release, having Favorites Palette open in a project will result in performance degradation affecting the responsiveness of Archi...

How to keep palettes always visible on macOS

By default on macOS your floating Palettes become invisible when you switch to another application. This has both its advantages and disadvantages, but if you really need to see the content of some palettes of Archicad, while cross-referencing it wit...

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Creating a Support Package

Applies to: Archicad v19 and above What is a Support Package Creating a Support Package may help the GRAPHISOFT Technical Support Team to more efficiently investigate an issue you experience with Archicad. The package captures the current state of yo...

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Crash Reports

Starting with ARCHICAD 9, it is possible to submit Crash reports online to Graphisoft. Click here if you want to read more about Graphisoft Bug Reporter. How to submit Crash Report In case a crash occurs select Send Now... to connect Graphisoft for s...

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Hotlink Manager’s File Select dialog fails to select files opened by different macOS 10.13 High Sierra user

Affected version(s): ARCHICAD 19, 20 and 21 | Severity: workaround applicable| ID: 238618 Issue Projects show up greyed out in File Select dialog for “Place Hotlink…” if they are already opened by another user who uses macOS 10.13 High Sierra. It is ...

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Crash - Known Issues

Known Issues Frequent ARCHICAD crashes after installing the latest AMD Video Card driver Affected version(s): ARCHICAD 18, 19, 20| Severity: workaround applicable | ID: 212350 NOTE: AMD has already fixed this issue and is planning to make it public w...

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Black screen occurs after restart or shutdown command if BIMcloud / BIM Server is installed on macOS 10.13 High Sierra

Affected version(s): BIMcloud / BIM Server 20 and 21 | Severity: workaround applicable | ID: #235201 Issue After the installation of BIMcloud or BIM Server version 20 or 21, a restart or shutdown of the computer will cause a black screen and/or spinn...