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Installation & update

Installing or updating your app. Hardware/software requirements, OS specs.

Articles

What is Graphisoft Bug Reporter? Graphisoft Bug Reporter is a tool designed to report bugs, errors, crashes, or other issues in Graphisoft products. It collects information about your device configuration, system details, and installed Graphisoft applications. The Bug Report...

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In order for Archicad to run optimally on the new Operating System, it must be granted Full Disk Access. Why on macOS 10.15 Catalina? Apple has taken a new approach with macOS 10.15 Catalina to tackle arising security and privacy threats. From macOS 10.15 Catalina onward, th...

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You can download the latest version of Archicad on graphisoft.com/downloads. Installation and startup troubleshooting guides Archicad 25 Archicad 24 Archicad 23 Archicad 22 Archicad 21 BIMcloud installation and configuration Educational Version Advanced installation solution...

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In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehensive way to do this is to ...

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Affected version(s): macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue The installation of macOS 10.13 High Sierra (on SSD) and macOS 10.14 Mojave (on SSD, Fusion Drive, HDD) replaces the existing HFS+ file system to APFS. Using APFS file system, a fold...

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Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of the Graphisoft folder. 1....

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In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and type dxdiag in the searc...

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The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you have a backup of your syste...

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Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both platforms. macOS 1. Click th...

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Cross platform issues Archicad crashes with integrated Intel HD4600 graphics card on UHD monitor resolutions Issue Archicad may crash at some point while working on integrated Intel HD4600 graphics card with UHD resolutions. Cause The crash may either occur due to limited gr...

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With macOS 10.13 Apple has started to slowly turn away from supporting applications with 32-bit components. As a first step, on macOS 10.13.4 or later you get the following warning when you run an application with 32-bit components for the first time. Even though our activel...

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Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any other application isn’t affec...

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Affected version(s): ARCHICAD 19, 20, 21 and 22| Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected performance drop with Teamwork operations such as Send, Receive, S...

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Applies to: Archicad v19 and above What is a Support Package Creating a Support Package may help the GRAPHISOFT Technical Support Team to more efficiently investigate an issue you experience with Archicad. The package captures the current state of your project (Teamwork or s...

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Known Issues Frequent ARCHICAD crashes after installing the latest AMD Video Card driver Affected version(s): ARCHICAD 18, 19, 20| Severity: workaround applicable | ID: 212350 NOTE: AMD has already fixed this issue and is planning to make it public with the next release Issu...

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Affected version(s): BIMcloud 19 and 20, BIM Server 19 and 20 | Severity: updated installer needed| ID: #229736 We released our updated installers for BIM Server 20 in the following languages: AUS, AUT, FRA, GER, INT, UKI and USA. Installers are available from their original...

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Archicad stores Preferences and Work Environment files to preserve your customized setup between sessions. In rare cases, these files can become corrupt, which may prevent Archicad from starting or cause unexpected crashes. In such cases, as a troubleshooting step, you can d...

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REPAIR Archicad If Archicad is already installed on your computer and you run the Archicad installer, an option is given to Repair the software. This process looks through the Archicad folder and replaces the installed components with a fresh copy from the installer. Basical...

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Affected version(s): Archicad 20 | Severity: workaround applicable | ID: #220872 Issue Archicad doesn't start and the user gets a "Sorry, Archicad cannot run on this computer." alert. This issue is only in macOS. Cause If the hard drive's name contains special character(s), ...

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Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab Allow applications downloade...

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Issue ARCHICAD might crash on laptops with dual graphic cards during the starting process. Cause The NVIDIA Shim Driver stops which is a component of the Optimus technology. Optimus technology allows the system to automatically switch between the integrated and the dedicated...

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