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Installation & update

Read articles about program installation and update, hardware, operating systems, setup, etc.

Articles

macOS 13 Ventura

Apple released the new macOS 13 Ventura on 24th October 2022. Archicad is compatible with some known issues detailed below. There are no problems regarding BIMx, and existing BIMcloud setups; on the other hand newly installed BIMcloud needs manual tr...

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macOS 12 Monterey

Apple released the macOS 12 Monterey on 25th October 2021. Archicad 25 is compatible from the 2nd Update (40xx build) and Archicad 24 is compatible from the 5th Update (70xx build). Please note that Archicad 23 and earlier versions are not compatible...

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Windows 11

Microsoft has announced their latest operating system, Windows 11, which will be officially available from October 5, 2021. Graphisoft is continuously testing the latest releases of Windows 11. We have found Windows 11 to be fully compatible with our...

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macOS 10.15 Catalina

Apple released the macOS 10.15 Catalina on October 7, 2019. Graphisoft maintains the compatibility of Archicad 22, 23, 24 and BIMcloud. Archicad 21 and older are not compatible with this macOS. Important Note Users installing Archicad for the very fi...

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macOS 11 Big Sur

Apple released the macOS 11 Big Sur on 12th November 2020. As indicated by the numeric change (macOS 10 is being replaced by macOS 11), this is the biggest change to the system since Apple introduced macOS X around two decades ago. Graphisoft maintai...

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macOS 10.14 Mojave

Apple released the macOS 10.14 Mojave on September 24, 2018. GRAPHISOFT fully supports ARCHICAD 21 (with update 7000 or newer) and ARCHICAD 22 (with update 4023 or newer) on macOS 10.14 Mojave. Even though we fixed incompatibilities in these updates,...

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macOS 10.13 High Sierra

Apple released macOS 10.13 High Sierra on September 25, 2017. With the latest updates ARCHICAD 20 and 21 should be compatible with macOS 10.13. There are still a few minor glitches with ARCHICAD and BIMcloud, as well as some High Sierra specific beha...

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Operating System Support Cycle of Graphisoft Products

Like Graphisoft products, different operating systems (OS) have their own life cycle, which starts with the release and ends by the date told by the OS provider. This article is a guideline on how we support our products on different operating system...

Windows 8

Microsoft has ended support for Windows 8 on the 12th of January 2016 Microsoft has ended support for Windows 8 on the 12th of January 2016. GRAPHISOFT recommends to update all Windows 8 systems running GRAPHISOFT products either to Windows 8.1 or to...

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Windows 10

GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues sect...

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Windows 7

Microsoft has ended support for Windows 7 on the 14th of January 2020 Microsoft has ended support for Windows 7 on the 14th of January 2020. GRAPHISOFT recommends to update all Windows 7 systems running GRAPHISOFT products to Windows 10. Compatibilit...

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Windows 8.1

Microsoft has ended support for Windows 8.1 on the 9th of January 2018 Microsoft has ended support for Windows 8.1 on the 9th of January 2018. Graphisoft recommends to update all Windows 8.1 systems running Graphisoft products to Windows 10. Compatib...

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Windows Server

Graphisoft is continuously testing the latest releases of Windows Server editions. We have found Windows Server 2016 and 2019 to be compatible with our current products. Any known issues found so far and to be found in the future will be published un...

Crash on startup on Mac

Affected versions: ARCHICAD 23 | Severity: workaround applicable | ID: 262165 Issue ARCHICAD 23 cannot be launched by a specific user on Mac. The application crashes immediately. The Bug Report can be neither submitted (the error message refers to ne...

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Important Steps for BIMcloud / BIMcloud Basic Customers After macOS is Upgraded to macOS 10.15 Catalina

Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...

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macOS 10.12 Sierra

Apple released macOS 10.12 Sierra on September 20, 2016. With the latest updates available GRAPHISOFT maintained compatibility of ARCHICAD 19 and ARCHICAD 20. For other versions, if you would like to upgrade to macOS 10.12 Sierra, please make sure th...

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How to Save System Information of Your Computer

In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...

Reset Permissions of the Graphisoft Folder on Mac OS

Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...

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Gathering System Specifications

In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...

Deleting the Graphisoft Registry Key on Windows

The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...

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Accessing Hidden Files and Folders on Mac and Windows

Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...

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Cosmetic glitches on macOS 10.14 Mojave

Affected version(s): All | Severity: Fixed in an Update | ID: 249683, 247735, 247717, 247748, 249322 Issue There are several small cosmetic glitches on the User Interface as a result of Apple's new User Interface developments. These can vary from mis...

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Mac OS X 10.9 Mavericks

Compatible ARCHICAD versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 16, 17, 18 and 19 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.9 Mavericks. Based on GRAPHISOFT's first tests ...

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Mac OS X 10.7 Lion

Supported ARCHICAD versions ARCHICAD 20 and newer versions are incompatible with OS X 10.7 Lion (they cannot be installed). ARCHICAD 18 and 19 can run on OS X 10.7 Lion, but the compatibility is not tested by GRAPHISOFT. ARCHICAD 14-17 are supported ...

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Mac OS X 10.6 Snow Leopard

Compatibility notes to ARCHICAD, BIM Server and BIMx Desktop Viewer on Mac OSX Snow Leopard Snow Leopard was officially launched by Apple on 28 Aug 2009. ARCHICAD 17 is the last version of ARCHICAD to support Mac OS X 10.6 Suitable for running the BI...

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Windows Vista

GRAPHISOFT products are supported on Pro and Enterprise editions and are compatible with Home and Educational editions. ARCHICAD 11-16 on Windows Vista ARCHICAD 11-16 versions are fully compatible with Windows Vista on both 32 and 64-bit systems. ARC...

Ed Brown Graphisoft Alumni
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Mac OS X 10.10 Yosemite

Compatible ARCHICAD versions Summary by versions: ARCHICAD 22: officially unsupported, NOT compatible ARCHICAD 21: compatible, but not supported ARCHICAD 20: officially supported ARCHICAD 19: officially supported, no major issues, few minor issues AR...

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Print problems on macOS 10.13 or newer

Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...

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Archicad 21 Update 5021 performance issues

Affected version: Archicad 21 Build 5021| Severity: workaround applicable | ID: 241473 Issue With Archicad 21 Update 5021 release, having Favorites Palette open in a project will result in performance degradation affecting the responsiveness of Archi...

How to keep palettes always visible on macOS

By default on macOS your floating Palettes become invisible when you switch to another application. This has both its advantages and disadvantages, but if you really need to see the content of some palettes of Archicad, while cross-referencing it wit...

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Hotlink Manager’s File Select dialog fails to select files opened by different macOS 10.13 High Sierra user

Affected version(s): ARCHICAD 19, 20 and 21 | Severity: workaround applicable| ID: 238618 Issue Projects show up greyed out in File Select dialog for “Place Hotlink…” if they are already opened by another user who uses macOS 10.13 High Sierra. It is ...

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Black screen occurs after restart or shutdown command if BIMcloud / BIM Server is installed on macOS 10.13 High Sierra

Affected version(s): BIMcloud / BIM Server 20 and 21 | Severity: workaround applicable | ID: #235201 Issue After the installation of BIMcloud or BIM Server version 20 or 21, a restart or shutdown of the computer will cause a black screen and/or spinn...

“GRAPHISOFT BIMcloud unregistering has failed!” warning while uninstalling BIMcloud on macOS 10.13 High Sierra

Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...

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“Can’t find/choose instance.” warning while upgrading BIM Server to BIMcloud on macOS 10.13 or newer

Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...

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Contents of the 2D window freeze after turning the 2D Hardware Acceleration off on macOS 10.13 High Sierra

Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232873, 232903 Issue Switching the 2D Drawing Hardware Acceleration off in the Work Environment, causes the currently open 2D View tab to freeze. The cursor is still responsive, but no c...

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Shadows under windows effect is disabled by Archicad

Affected versions: 18 and 19 | Severity: workaround applicable (fixed in AC18 Update 7007 and AC19 Update 5005) Issue: When one starts Archicad 19 on Windows 10 Operating System, shadows under windows effect is switched off. This effect is the only t...

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Unable to shrink the open-save dialog on Windows 10

Affected versions: 17-19 | Severity: there is no workaround NOTE: Fixed in ARCHICAD 19 Update Build 6006 Open and Save dialogs can't be shrunk on Windows 10 platform. If you accidentally double click on the header and the dialog becomes full screen, ...

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Graphisoft Shell Extension

WHAT IS THE GRAPHISOFT SHELL EXTENSION The Graphisoft Shell Extension is a utility which modifies your Windows shell in order to display the preview and the summary of the contents of Graphisoft related files, for example Archicad project and library...

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mtron Graphisoft
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macOS 10.12.4 Update: crash & display issues

Affected versions: All ARCHICAD versions | Severity: Workaround applicable | ID: 225917, 225992Apple has fixed this issue with the macOS 10.12.5 Update, released on 05.15.2017. Issue Upper part of the workspace may appear blank on macOS Sierra 10.12....

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Archicad Update cannot access one or more files

Affected version(s): Archicad 20 | Severity: workaround applicable | The issue is only present on macOS Issue When running Archicad Update installer the user gets this error: "Archicad 20 Update (xxxx) cannot access one or more files/folders in ..." ...

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mtron Graphisoft
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Mac OS X 10.8 Mountain Lion

Compatible versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 15, 16, 17 and 18 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.8 Mountain Lion. Compatible, but not supported versions:...

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Gatekeeper

Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...

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mtron Graphisoft
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Windows XP

GRAPHISOFT supports only "Professional" Edition officially, and none of the ARCHICADs were tested by GRAPHISOFT on "Home" Edition. However, since the two editions only differ in their feature set ("Professional" edition has additional features, e.g. ...

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automata Graphisoft
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Questions and Answers about 64-bit

What does "64-bit" mean? A 64-bit computer, operating system, or software application is able to use 64-bit wide memory addresses, while a "traditional" 32-bit computer, OS or software can only use 32-bit wide memory addresses. The maximum memory add...

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Windows XP and 32-bit Support

ARCHICAD 16 is the last release of ARCHICAD to support Windows XP and any 32-bit operating system. The next major release of ARCHICAD will be 64-bit only, and will support only 64-bit Operating Systems, including Windows 7 and Windows 8. What does th...

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Troubleshoot hotfix installation problems

Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...

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Rosetta

Rosetta is an emulated environment in Mac OS X that enables running applications compiled for PowerPC processors on newer Macs that use Intel processors. ARCHICAD 13 - ARCHICAD 13 and over are only available for Intel-based Macs. See the complete ARC...

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Intel Mac platform

"MacTel" refers to the Intel-powered Macintosh platform. Apple abandoned the previously used PowerPC processors in favor of the Intel chips in 2006. This new platform also requires software vendors to release a new version of their products that run ...

automata Graphisoft
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