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Installation & update

Installing or updating your app. Hardware/software requirements, OS specs.

Articles

Microsoft has announced their latest operating system, Windows 11, which will be officially available from October 5, 2021. Graphisoft is continuously testing the latest releases of Windows 11. We have found Windows 11 to be fully compatible with our current products. Any kn...

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Like Graphisoft products, various operating systems (OS) have distinct cycles, which start with their release and conclude on the date specified by the OS provider. This article serves as a guideline on how we support our products across different operating systems. Rule of ...

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GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues section below. NOTE: As Micro...

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In order for Archicad to run optimally on the new Operating System, it must be granted Full Disk Access. Why on macOS 10.15 Catalina? Apple has taken a new approach with macOS 10.15 Catalina to tackle arising security and privacy threats. From macOS 10.15 Catalina onward, th...

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In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehensive way to do this is to ...

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Affected version(s): macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue The installation of macOS 10.13 High Sierra (on SSD) and macOS 10.14 Mojave (on SSD, Fusion Drive, HDD) replaces the existing HFS+ file system to APFS. Using APFS file system, a fold...

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Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of the Graphisoft folder. 1....

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In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and type dxdiag in the searc...

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The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you have a backup of your syste...

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Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both platforms. macOS 1. Click th...

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With macOS 10.13 Apple has started to slowly turn away from supporting applications with 32-bit components. As a first step, on macOS 10.13.4 or later you get the following warning when you run an application with 32-bit components for the first time. Even though our activel...

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Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any other application isn’t affec...

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By default on macOS your floating Palettes become invisible when you switch to another application. This has both its advantages and disadvantages, but if you really need to see the content of some palettes of Archicad, while cross-referencing it with some other application ...

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Affected version(s): ARCHICAD 19, 20, 21 and 22| Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected performance drop with Teamwork operations such as Send, Receive, S...

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Affected version(s): BIMcloud 19 and 20, BIM Server 19 and 20 | Severity: updated installer needed| ID: #229736 We released our updated installers for BIM Server 20 in the following languages: AUS, AUT, FRA, GER, INT, UKI and USA. Installers are available from their original...

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WHAT IS THE GRAPHISOFT SHELL EXTENSION The Graphisoft Shell Extension is a utility which modifies your Windows shell in order to display the preview and the summary of the contents of Graphisoft related files, for example Archicad project and library part files. After instal...

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Affected version(s): Archicad 20 | Severity: workaround applicable | ID: #220872 Issue Archicad doesn't start and the user gets a "Sorry, Archicad cannot run on this computer." alert. This issue is only in macOS. Cause If the hard drive's name contains special character(s), ...

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Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab Allow applications downloade...

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Rosetta is an emulated environment in Mac OS X that enables running applications compiled for PowerPC processors on newer Macs that use Intel processors. ARCHICAD 13 - ARCHICAD 13 and over are only available for Intel-based Macs. See the complete ARCHICAD version history her...

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"MacTel" refers to the Intel-powered Macintosh platform. Apple abandoned the previously used PowerPC processors in favor of the Intel chips in 2006. This new platform also requires software vendors to release a new version of their products that run "natively" on the new pla...

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