2020-12-30 09:15 PM - last edited on 2021-09-14 01:32 PM by Noemi Balogh
2021-01-04 03:20 PM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2021-01-05 10:19 AM
mnguyen wrote:Hi Minh,
Dear Mats,
First of all, Happy New Year! May the New Year bless you with health, wealth, and happiness!
Thank you very much for the question and I am very sorry about the experience!
I found that there was a similar issue happens with Archicad in the Japanese language. The solution was to replace the JPN library with INT instead. But I'm not quite sure the same issue is presented here, so may I ask which language version you are using to recreate this issue?
Looking forward to hearing from you!
Best regards,
Minh
2021-01-08 01:34 PM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2021-01-08 03:18 PM
mnguyen wrote:Hi Minh,
Hi Mats,
Thank you very much for the information!
We tried with Archicad 24 INT and Library Part Maker INT version, but was unable to reproduce the issue. What we would like to know whether you are using Archicad in INT or SWE version, or if you are using SWE library with Archicad INT?
Looking forward to hearing from you!
Best regards,
Minh
2021-02-08 02:09 PM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2021-02-08 06:02 PM
mnguyen wrote:Hi Minh,
Dear Mats,
I am very sorry for the late reply!
Our developers have investigated the issue and confirmed that this is an issue if you use Library Part Maker INT with SWE library. We entered it as defect DEF-3585. Hopefully, we will be able to correct it soon!
As of now, the only workaround seems to be using INT library if you want to use Library Part Maker INT to create the door.
I am very sorry for the inconvenience, and thank you very much for your understanding! If you have any further questions, feel free to ask me again!
Best regards,
Minh