Dear Customers,
On March 21, some BIMcloud SaaS customers experienced connection issues caused by an unexpected problem with our security certificate update.
What happened?
As part of our regular maintenance, we deployed our new SSL certificates to ensure secure and uninterrupted service. Although the new certificates were installed properly and in a timely manner as a business-as-usual practice, the system continued to use an older certificate that had just expired. This behavior was unexpected and something we hadn’t encountered in previous occasions.
How we resolved it
Once identified, our engineering team removed the expired certificate to ensure BIMcloud SaaS could correctly switch to the new one. After this change, the service returned to normal.
The system was fully restored by 09:30 CET, and we also verified the fix through tests inside Archicad.
What you might need to do
In most cases, everything should work again automatically.
If you still see issues connecting, please try the following:
- Restart your browser or Archicad
- Clear cached data (this helps your system pick up the updated certificate)
Thank you for your patience
We know how important uninterrupted access is for your daily work and we sincerely apologize for the interruption. We’re reviewing this case in detail to ensure the same situation cannot occur again.
If you continue to experience any problems, please contact your
local support—we’re here to help.
Thank you,
Graphisoft Customer Support
