License release request for Archicad

[support]

Good afternoon,

We have a computer in our office, which has stopped working, and an Archicad license (removed sensitive data) is stuck on it.

Since our number of licenses is exactly equal to the number of employees we have in the office, this stuck license prevents one of the architects from being able to work.

Would it be possible to release this license from the computer in question, please?

Additional information:

Computer ID: (removed sensitive data)
Archicad license number: removed sensitive data
Thank you for your prompt attention to this matter.

Sincerely,

Daniel Carlos da Silva

Operating system used: Mac Intel-based 12 Monterey

[Ricardo Lopez]

Hi @support 

If that computer stopped working and you cannot upload that license to the organization pool anymore, then you have to declare it as damaged to your local reseller or distributor, in order to ask for another new license using a provided form.

That should not be an issue if you keep your SSA/Forward up to date.

Regards.-

[Arash Kiabayan]

Hi Daniel,

Thanks for the report and sorry to hear about the issue.

Could you please contact your local support? They are the ones who can help you out. Here you can find their contact info.

Kind regards,

Arash