Are AC13 and Snow Leopard just moody and whiny kids?

[Anonymous]

Hi everyone,
I've recently upgraded from AC12 to 13 on an iMac running on Snow Leopard. I've been reading about problems with these two softwares since their first release, so I've been careful and installed the latest hotfix. And it worked until yesterday.

Today, completely out of the blue, AC13 won't even start. Instead, I just get the bug report over and over.

This is what I get, can anyone help me translate this into English please?


Process: ArchiCAD [508]
Path: /Applications/Graphisoft/ArchiCAD 13/ArchiCAD.app/Contents/MacOS/ArchiCAD
Identifier: com.graphisoft.ArchiCAD
Version: 13.0.0 (13.0.0.3259)
Code Type: X86 (Native)
Parent Process: launchd [104]

Date/Time: 2010-03-29 16:35:29.118 +0200
OS Version: Mac OS X 10.6.2 (10C2234)
Report Version: 6

Interval Since Last Report: 445460 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 5680 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID: 61679CBD-5673-4314-91D8-4E0B703F9E3A

Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: EXC_I386_DIV (divide by zero)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libTrueTypeScaler.dylib 0x93a15adc TTRenderGlyphs + 1525
1 ...ple.ApplicationServices.ATS 0x9104cdf7 HandleOFAScalerMessage + 4735
2 ...ple.ApplicationServices.ATS 0x9104bb0e SendStrikeMessage + 162
3 ...ple.ApplicationServices.ATS 0x910555bf _eOFAGetGlyphData + 626
4 ...ple.ApplicationServices.ATS 0x91054b5c _eGetGlyphAddresses + 2817
5 ...ple.ApplicationServices.ATS 0x910a5da4 GetGlyphAddresses + 97
6 com.apple.QD 0x90ad36ef ATSBlitGlyphArray + 371
7 com.apple.QD 0x90ad41a0 RenderStringOffscreen + 431
8 com.apple.QD 0x90ad1d76 RenderGlyphs + 4862
9 com.apple.QD 0x90ad3418 StdText + 2587
10 com.apple.QD 0x90ad34fd CallText + 59
11 com.apple.QD 0x90ad3558 DrawChar + 26
12 com.graphisoft.TextEngine 0x0483ce0a TE::FontFamilyInfo::CalculateSizes(short) + 438
13 com.graphisoft.TextEngine 0x0481a599 TE::FontFamilyInfo::GetMaxCharWidth(double) + 63
14 com.graphisoft.ArchiCAD 0x00daf658 APIAttribute_Get(APIClient*, API_Attribute*) + 2200
15 Cigraph_Factory.ArchiTerra_30 0x3474e5c4 ACAPI_Attribute_Get + 46
16 Cigraph_Factory.ArchiTerra_30 0x346f42dd CF_Fonts::Load() + 135
17 Cigraph_Factory.ArchiTerra_30 0x346e2a08 Initialize + 20
18 com.graphisoft.ArchiCAD 0x00d865c6 APIClient::Initialize() + 88
19 com.graphisoft.ArchiCAD 0x00d72d8c APIAddOnContainer::PreloadAddOns() + 230
20 com.graphisoft.ArchiCAD 0x00d68823 API::PreloadAddons() + 303
21 com.graphisoft.ArchiCAD 0x0136d642 InitUI(LM::LibraryList&) + 2512
22 com.graphisoft.ArchiCAD 0x01d207af FW::ACApplication::Init() + 747
23 com.graphisoft.GSRoot 0x0451b3a2 GS::Main() + 44
24 com.graphisoft.ArchiCAD 0x000038d6 start + 54

...

Model: iMac11,1, BootROM IM111.0034.B00, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f33
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.9.5
Bluetooth: Version 2.2.5f6, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS722020ALA330, 1.82 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x1003, 0xfd140000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa140000
USB Device: WIBU-BOX/U, 0x064f (WIBU-Systems AG), 0x0bd7, 0xfa144000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa143000
USB Device: SpaceNavigator, 0x046d (Logitech Inc.), 0xc626, 0xfa143100
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa143200
USB Device: WIBU-BOX/U, 0x064f (WIBU-Systems AG), 0x0bd7, 0xfa142000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0702, 0xfa130000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000

[Karl Ottenstein]

Enrico,

This is a problem with the fonts that you have installed. This crash report is typical of those that were reported here by many when Snow Leopard arrived.

See the Wiki article for a list of known "problem" fonts. The list is not exclusive, so there may very well be more:

http://www.archicadwiki.com/SnowLeopard

AC 13 with the latest hotfix is not supposed to crash anymore though, even with the bad fonts.

Karl

[Anonymous]

Thank you Karl. I was worried about something like that.

However, I installed AC13 (original version, no hotfix) a few weeks ago on Snow Leopard, and it worked just fine on a solo project that I had originally created in AC12.

Last friday I wanted to set up our little BIM server network (two iMacs, one with Snow Leopard, the other one still with Leopard), so I installed the latest Graphisoft hotfix in order to match the AC13 version on both machines. It worked (surprisingly, I have to say), and we run some tests and all that. We still have to figure out how to manage the libraries, but that's another issue.

Yesterday, out of the blue, AC would not even start!


Do you think the problem might be related to the hotfix?


Thanks!

Enrico

[Karl Ottenstein]

Hi Enrico,

No, I don't think it is related to the hotfix. The lines in your crash report pretty clearly indicate that there is a problem related to a font.

I don't recall if just disabling a font solves the issue. I would try it. Open Font Book and select all fonts except for Arial, Tahoma, Times, Helvetica, Geneva, etc - the base/core fonts. Edit > Disable.

To play it safe (not sure if required), restart the Mac. Then launch 13 and see if it crashes?

After the experiment, go back to Font Book and enable all fonts again.

...or contact your local technical support. 😉

Cheers,
Karl