FAQ - Design Intelligence Platform Beta Program

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The Nemetschek Creator is a next-generation, cloud-native platform for data-informed, iterative design that extends collaboration beyond architects to other early-stage stakeholders, including engineers, developers, and urban planners. By integrating sustainability assessments and feasibility analyses into shared digital workspaces, this platform will serve as a bridge between early ideation and detailed BIM workflows.

What is the purpose of the Design Intelligence Platform Beta Program?

The validation process allows us to gather valuable feedback from both Archicad and non-Archicad users. We deeply appreciate this feedback, which plays an essential role in refining the features of our upcoming product.

By engaging with our users and understanding their experiences and suggestions, we can ensure that the new version aligns more closely with their needs and expectations.

Key dates and milestones

• Beta ends and license expires > October 28, 2026

Please note that these dates are subject to change, and we’ll update this information accordingly.

Sign in

Log in to Nemetschek Creator using your GSID, then accept the Beta Program Agreement to get started.

If you run into any login issues:

1. Sign out completely using this logout link.

2. Head back to creator.graphisoft.com and try signing in again.

How to Report an Issue from Nemetschek Creator

Before reporting an issue, make sure you have registered to the Design Intelligence Platform Beta Program – Feedback Portal. Read the Onboarding guide for more information. 

To open the reporting page in Creator, click the Home icon on the upper middle panel of the webpage, then click “Report an issue…”.

Report an issue from Design Intelligence Platform

You can give feedback two ways: Report a bug or Suggest a feature.

The ‘Report a Bug’ form includes a document listing the information to include in a bug report. This helps us process tickets efficiently. Use it to describe any errors you encounter.

How to Report a Bug

Use "Suggest a feature" to tell us which tools or features you want in Creator.

We encourage you to report all your feedback. Thank you for your participation!

How to ask for support

Visit the Support Site to report technical issues, request assistance or ask technical questions from our support experts. Our Customer Support team will help resolving the matter.

After logging in with your Graphisoft ID, select Submit a Request, then choose the Design Intelligence Platform - Beta Program form.

Please provide a detailed description of the issue, including relevant steps, screenshots, files, screen shots and error messages where available. The more information is provided, the faster and more effectively our team can assist.

Platform compatibility and System Requirements

Nemetschek Creator runs entirely in your web browser — no installation required.

Check the minimum system requirements below to make sure your setup is supported.

Nemetschek Creator	Minimum Requirements
Operating System	Windows 11, macOS 26
Web Browser	Google Chrome, Microsoft Edge, Safari
Display Resolution	FHD+ (1920×1080)
Input Hardware	Keyboard and mouse or touchpad

Note: Touch-only devices, older operating systems (like Windows 10), and other browsers (like Firefox) are not currently supported. Nemetschek Creator requires an active internet connection and does not work offline.

Archicad compatibility

The Nemetschek Creator connects to Archicad via the “Nemetschek Creator – Archicad Connection Add-on”.

During the Beta program, the Archicad Connection Add-on can be used with Archicad versions 29 and 30.

After each automatic update of Nemetschek Creator, you must manually update the Archicad Connection Add-on.

Learn more about the add-on on the Downloads page.

Confidentiality

Accepting the Beta agreement comes with confidentiality obligations:

• Beta software, documentation, and communication may include non‑public information about future products and capabilities. Please do not share such content with non-beta participants.
• Beta content (e.g., screenshots, videos, feature descriptions, documentation) should not be shared outside your organization unless Graphisoft explicitly authorizes it.
• These obligations remain in force until the product is publicly released.

Data Collection during Beta

As part of the Beta program, Graphisoft may collect:

• Diagnostic data and logs derived from usage of the Beta products
• Feedback you provide from Beta usage

This information is used to:

• Improve the software
• Manage the Beta Program
• Ensure security and operate gamification/reward mechanisms

Any personal data is handled in accordance with applicable data protection laws and Graphisoft’s privacy policies.

Graphisoft will seek consent before using personal data for marketing or public recognition (e.g., naming top contributors).

For details, please check our Beta Agreement.

Cloud services

Design Intelligence Platform uses Google Cloud Platform (GCP) services. Further information can be found here.

Currently, Nemetschek Creator uses data centers on five different continents. The user always opens their project hub at the data center closest to their location, where their projects are stored. Available data centers:

1. Europe
2. East Asia (Japan)
3. Australia
4. North America
5. South America

Used Services

The Nemetschek Creator connects to the following services:

• Cityweft - The geospatial data layer for the built environment – Terrain, contextual data and vegetation elements

• C.Scale - Data-Driven Whole Life Decarbonization – Whole Life Carbon Analysis

• Infrared - Sun Hours and Shadow Study

• AI Solutions - Graphisoft AI Visualizer. Terms of use can be found here.

Troubleshooting

Didn’t find an answer? Send an email to [email protected].