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About BIMx (mobile, web and desktop), connection to BIMcloud, and related technical questions.

BIMx - app crashing when trying to use Cardboard VR

Not applicable
Hi folks,

Today I've been trying to use BIMx to show a client around a project on an iPhone. The app opened fine and I accessed & zoomed around the 3D model with no issues, however whenever I try to access the Cardboard VR option the app crashes.

I've tried several different phones and several different projects, including the Demo project, but have been having the same issue.

Has anyone else experienced this, as we never have before!!


Not applicable
PrendosJoe wrote:
FYI - feedback from Graphisoft:

"This issue is related to the latest iOS update. Starting from iOS 13.3.1 the Cardboard VR feature is not available anymore in the BIMx and BIMx PRO apps because of some functions that became deprecated in this iOS version. We are already working hard on a partial solution and the app will not crash in the upcoming update. We will release this update as soon as possible to avoid the crashes."COC MOD Apk
When the update will come??COC MOD


Hey now, I am facing the same issue sir.

app crashing when trying to use Cardboard VR as well.

New update is can check it on app store and play store. new version is 2021.3704 

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni



Thank you very much for the report and I am very sorry to hear about the experience!

I would like to make sure that the issue is happening with the latest update for the OS and BIMx app is installed. If this doesn't help with the issue, please send a feedback within the app. This will help us to investigate further with the information that comes with the feedback!


Thank you very much for your help!

Best regards,


Minh Nguyen
Technical Support Engineer

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