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lost Autotext links for references within detail notes

Not applicable
We have been using autotext for references to details for a long time in our construction docs. We just had a file loose all its links to the reference details, thus leaving a note for example showing "EIFS PROFILE 3, SEE #DrgID(ref)/#LayID(ref)". The latter part of the note is what happens to the text that looses its link.
I talked to support today, but there is no fix in this. This was an AC19 teamwork file. Has anyone had this happened before or know why it might occur? Our theory in talking to support is that somehow the links to the details are "jarred" by some changed event to numbering to the details. This is not conclusive yet, but I thought I would throw this out there for any thoughts.