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No bug report just computer shuts down!

Clare
Participant

In the last week when opening drawings I've been getting this Missing Add-ons message. I think it might also be linked to my computer shutting down and report saying threat detective. Can someone help me understand way this message has started popping up and how I can resolve this. Thank you


Screen Shot 2023-03-27 at 6.15.27 pm.png
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Solution
Barry Kelly
Moderator

That message in your image, is just telling you that when the file was created (on a different machine probably) that there was an add-on used called AUS door/window builder.

You don' t have that add-on installed so it can't be used on your machine, but it will retain the data in the files so it can be used again when the add-on is installed or is opened on the original machine with the add-on present.

 

As for the report saying 'threat detected', that sounds like your anti-virus software.

You may have to set it so it ignores all Graphisoft programs and files.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

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Solution
Barry Kelly
Moderator

That message in your image, is just telling you that when the file was created (on a different machine probably) that there was an add-on used called AUS door/window builder.

You don' t have that add-on installed so it can't be used on your machine, but it will retain the data in the files so it can be used again when the add-on is installed or is opened on the original machine with the add-on present.

 

As for the report saying 'threat detected', that sounds like your anti-virus software.

You may have to set it so it ignores all Graphisoft programs and files.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Thank you Barry. 

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