June selection of helpful articles: the best tips, troubleshooting, and know-how

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Dear Community Members,

Every month, we take a closer look at the questions and challenges you’ve faced — and we respond by creating and updating articles that help you find solutions faster and work more efficiently.

Here’s a roundup of the most common issues we helped resolve this month, along with the most useful resources we recommend reading.

What you asked and what we answered

This month we focused on helping you move to cloud licensing and get the most out of Technical Support:

• BIMcloud SaaS Relinking: How to use my legacy BIMcloud SaaS with my new cloud licenses — This article shows you how to relink your existing BIMcloud SaaS to your new cloud licenses, so you keep your current domain, Teamwork projects, libraries, and settings. It also covers what to do when your legacy BIMcloud SaaS sits under a different Graphisoft ID account than your new licenses.
• How to create a ticket on the support site — This article walks you through submitting a support ticket on the Graphisoft Support Site, so you can reach Technical Support quickly when you hit a technical issue with Archicad or any other Graphisoft product.
• What information should I add to my request? — This article explains exactly what details to include in your request so we can understand and resolve your issue faster. The more complete your ticket, the quicker and more accurately we can help you.

Community know-how: tips from Community members and our experts

Our community members regularly share practical insights and solutions. This month’s highlights include:

• How to control section markers independently from section drawings in Archicad — This article shows you how to position the section marker on your floor plan independently from the section drawing width on layouts, using either a custom GDL Section Marker object or Archicad’s native linked section markers. You keep a full, accurate section cut for documentation while showing a tidier marker symbol on your plans. This article is part of the Tip of the Month series. It is based on your peer’s experiences. If you are looking to improve your daily workflow and enjoy learning from fellow professionals, theTip of the Month seriesis for you.

Our Knowledge Base also offers compact workflow descriptions written by our experts that help you learn and become more efficient and productive with our products:

• Creating layouts in Archicad: Master Layouts, AutoTexts, graphics — This article guides you through composing clear, professional layout sheets using master layouts, AutoTexts, lines, fills, and images. You build attractive, consistent documentation and keep your child layouts uniform through reusable master layouts.
• Accessories that fit: Place devices and edit ports — This article shows you how to place MEP devices as terminals, accessories, or equipment in MEP Designer, connect them to your routes, and edit their connection ports. You learn how to control whether accessories inherit route size, flip their direction, and quickly check that every connection is closed before you share or export your model.

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Help us help you

Your feedback helps us improve. If an article helped you, click the Like button on the Community or the Yes button on the Support Site. If it didn’t quite meet your needs, click No, leave a comment, and share what you think was missing.

We’ll continue to build and refine our content based on your feedback and most frequent questions. Your input shapes future articles — so, keep exploring, commenting and sharing what matters most to you.

Thank you for being part of a collaborative, solution-driven community.

Global Knowledge Management Team