ArchiCad 12, shuts down at save/ open - Acer computer

[Anonymous]

I've bought a new computer Acer aspire 5920 G with Vista premium.
2 duo processor, 1.83 GHz, 320 GB

The installation is fine, but when I open the program and try to save a prosject or open a new prosject ArchiCad crashes, and the bug report shows up. Have anyone experienced anything similiar???
I've sent a mail to archicad support, they told me that it might be because of a firewall, so I tried to shut down the firewall, but didnt help.
Have also tried to uninstall the program 2-3 times, but still the same. Also tried to install version 11 instead, but the same problem occur. Can it be because im using Vista? I got Archicad 11 and 12 installed on my old computer, and there it works fine ( Windows XP)

If anyone could help me, it would be highly appreciated!

[Erika Epstein]

I can't help other than to concur. On someone's new laptop with vista archicad 11 and 12 kept crashing. Never could resolve the problem. They exchanged Vista for XP.

[Laszlo Nagy]

I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eDataSecurity of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

[Anonymous]

Thank you for the reply. I tried to delete the eData Encryption, restarted the computer, but still the same problem:( But I didnt find the file at the program and features, had to search for it and then delete it.. but it is still in the paperbucket, maybe I have to completly delete it from my system??

[Laszlo Nagy]

You have uninstall it.

[Anonymous]

laszlonagy wrote:
I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eData Encryption of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

I have an ACER Aspire 8920G with Vista (german version)
I install archicad 12 but when i try to save something it turns off...
i try to find (Acer eData Encryption) but i didnt found it
could somebody help me to fix this problem

[Laszlo Nagy]

Go to the Programs and Features page of the Vista Control Panel and show m on a screenshot what kind of Acer programs are installed on your system. The Acer programs will be at the beginning of the list and there should be about a dozen of them.

[Anonymous]

laszlonagy wrote:
Go to the Programs and Features page of the Vista Control Panel and show m on a screenshot what kind of Acer programs are installed on your system. The Acer programs will be at the beginning of the list and there should be about a dozen of them.

[Laszlo Nagy]

OK, try to uninstall the Acer eDataSecurity Management item and see if that helps.
After the uninstall you may need to restart the system for changes to take effect.

[Anonymous]

laszlonagy wrote:
OK,

I unistall it and it works pefectly thanks for your help..

If you plan to visit Kosovo,, be my guest.....

Thanks again