Installation & update
About program installation and update, hardware, operating systems, setup, etc.

WIBU key not working

Anonymous
Not applicable
I was transferring files to an external USB hardrive, which was taking a few minutes.

I pulled out my WIBU key during this time. Now when I reinsert it into any computer and try to run ArchiCAD 13, the computer cannot even find the WIBU key and it only wants to start in Demo mode.

I think the key is now defunct.

I have tried re-installing current WIBU drivers on the computer, but the computers still can't detect the key.

Has anyone else had this trouble? It is now the long weekend and I can't contact Graphisoft for several days.
2 REPLIES 2
Karl Ottenstein
Moderator Emeritus
Not heard of anything happening like this, although there are reports of keys going bad.

Power your computer down completely, unplug the power cable if it is a tower, what a bit and then restart, just in case the USB ports got hosed.

Then, go to the GS upgrade web site which can read your WIBU key information even without a driver:

https://upgrade.graphisoft.com/

If the info cannot be retrieved there, then the key must be bad ... and only option is to wait for your local GS office to re-open. Sorry.

Karl
AC 28 USA and earlier   •   macOS Sequoia 15.4, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Anonymous
Not applicable
Hi Karl,

thanks for the link, but no joy.

I followed the instructions and tried to scan for the port but it didn't find the key, and then just gave me the option to try re-scanning the ports.

I will try to find other things to do on my project and contact Graphisoft next week. Hopefully it will not take long to get a replacement.