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SOLVED!

Archicad 27 USA Additional Surface Catalog - not compatible status?

We have an active SSA, and I've downloaded the additional surface catalog for Archicad 27 USA, however when I load it in the library manager it indicates the status as "Not compatible". 

 

KellyatKanviHomes_0-1700666554176.png

 

Has anyone else had this happen and how did you solve it?

Graphisoft Certified BIM Manager
AC27 USA - build 6000 - HP ZBook 15 G6 - Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz, 16GB RAM - Windows 10 Pro
1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Karl Ottenstein
Moderator

As Barry said, it looks like you have the wrong catalog... not sure where you got one with that name?

 

My USA catalog is named "Additional Surface Catalog-27-USA-3001-1.0" and is 1.2 GB (vs the 800 MB reported in your Library Manager screenshot).

 

Did you download by using the link in the Surfaces dialog?

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

View solution in original post

3 REPLIES 3
Barry Kelly
Moderator

Are you sure you have the correct language version and operating system version.

 

With the catalogue file, there should be a 'version' file.

This is just a text file.

Open it with a text editor and check it is correct.

 

Mine is AUS language for Windows.

 

BarryKelly_1-1700702885321.png

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Solution
Karl Ottenstein
Moderator

As Barry said, it looks like you have the wrong catalog... not sure where you got one with that name?

 

My USA catalog is named "Additional Surface Catalog-27-USA-3001-1.0" and is 1.2 GB (vs the 800 MB reported in your Library Manager screenshot).

 

Did you download by using the link in the Surfaces dialog?

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

I downloaded this from surfaces>new surface>new from catalog>click on globe symbol>download from website "Additional Surface Catalog-27-USA-3001-1.0"

 

I had some issues with the download, and it took a few tries. Then when it finally had downloaded, I had an error extracting the zip file although there were a couple files in the folder which gave me the "Not Compatible" status

 

I downloaded it again this morning with no issues and it extracted ok and seems to be working. Was it Monday yesterday???

Graphisoft Certified BIM Manager
AC27 USA - build 6000 - HP ZBook 15 G6 - Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz, 16GB RAM - Windows 10 Pro