2023-11-22 04:27 PM
We have an active SSA, and I've downloaded the additional surface catalog for Archicad 27 USA, however when I load it in the library manager it indicates the status as "Not compatible".
Has anyone else had this happen and how did you solve it?
Solved! Go to Solution.
2023-11-23 03:39 AM - edited 2023-11-23 03:41 AM
As Barry said, it looks like you have the wrong catalog... not sure where you got one with that name?
My USA catalog is named "Additional Surface Catalog-27-USA-3001-1.0" and is 1.2 GB (vs the 800 MB reported in your Library Manager screenshot).
Did you download by using the link in the Surfaces dialog?
2023-11-23 02:28 AM - edited 2023-11-23 02:28 AM
Are you sure you have the correct language version and operating system version.
With the catalogue file, there should be a 'version' file.
This is just a text file.
Open it with a text editor and check it is correct.
Mine is AUS language for Windows.
Barry.
2023-11-23 03:39 AM - edited 2023-11-23 03:41 AM
As Barry said, it looks like you have the wrong catalog... not sure where you got one with that name?
My USA catalog is named "Additional Surface Catalog-27-USA-3001-1.0" and is 1.2 GB (vs the 800 MB reported in your Library Manager screenshot).
Did you download by using the link in the Surfaces dialog?
2023-11-23 04:33 PM
I downloaded this from surfaces>new surface>new from catalog>click on globe symbol>download from website "Additional Surface Catalog-27-USA-3001-1.0"
I had some issues with the download, and it took a few tries. Then when it finally had downloaded, I had an error extracting the zip file although there were a couple files in the folder which gave me the "Not Compatible" status
I downloaded it again this morning with no issues and it extracted ok and seems to be working. Was it Monday yesterday???