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2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

License renewal + upgrade to Archicad 27

Felicitas Galle
Newcomer

Hi, I am trying to renew my license and update archicad since 4 days but its always saying that there is an internal server error. Is there any solution for that or any other way to renew licenses. 

 

Thank you!

 

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1 REPLY 1
Evelyn Lotter
Graphisoft
Graphisoft

Hello Felicitas,
when exactly does the error message appear? Are you trying to log in via this website: https://myarchicad.graphisoft.com?
What e-mail address are you using to log in? The best thing to do is to contact edulizenz@graphisoft.de directly with a full description of the problem. Please send the screenshot of the error message, too.
My colleagues will be happy to help you.

Kind regards
Evelyn Lotter

*****************************************************

Hallo Felicitas,

wann genau kommt denn die Fehlermeldung? Versuchst du dich über diese Webseite https://myarchicad.graphisoft.com einzuloggen? 

Welche E-Mail-Adresse verwendest du für das Login? Am besten, du wendest dich mit einer kompletten Problembeschreibung direkt an edulizenz@graphisoft.de 

Füge deiner Nachricht bitte auch einen Screenshot der Fehlermeldung bei.
Meine Kolleg:innen helfen dir gerne weiter.

Viele Grüße

Evelyn Lotter

 

Graphisoft Germany
Education Manager D/AT