account been blocked

Jurate Butkuviene · ‎2024-02-05

Mine Account been blocked. How need to sort out this problem

Eduardo Rolon · ‎2024-02-05

Not enough information.

Education licenses expire every year and you need to update your registration if you are still a student.

Eduardo Rolón AIA NCARB
AC27 US/INT -> AC08

Macbook Pro M1 Max 64GB ram, OS X 10.XX latest
another Moderator

Jurate Butkuviene · ‎2024-02-05

Hi, I did it. New license has been aproved. When i want to update, they say that mine account has been blocked

Jurate Butkuviene · ‎2024-02-05

Eduardo Rolon · ‎2024-02-05

This is beyond what I can fix so hopefully someone from GS can clarify.

Eduardo Rolón AIA NCARB
AC27 US/INT -> AC08

Macbook Pro M1 Max 64GB ram, OS X 10.XX latest
another Moderator

Jurate Butkuviene · ‎2024-02-05

Thank you. I hope someone can help me

scottjm · ‎2024-02-06

Have you contacted your local reseller directly to assist?

You are highly unlikely to be able to get licensing issues resolved through this forum directly.

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

Jurate Butkuviene · ‎2024-02-06

I didn't find any contact where I can ask help. Maybe someone can advise.?

scottjm · ‎2024-02-06

Which country are you in?

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

Jurate Butkuviene · ‎2024-02-06

Uk

account been blocked

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