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Jurate Butkuviene
Participant

account been blocked

Mine Account been blocked. How need to sort out this problem 

11 Replies 11
Eduardo Rolon
Moderator

Not enough information.

Education licenses expire every year and you need to update your registration if you are still a student. 

Eduardo Rolón AIA NCARB
AC29 US/INT -> AC08

Mac Studio M4 Max 64GB ram, OS X 10.XX latest
another Moderator

Jurate Butkuviene
Participant

Hi, I did it. New license has been aproved. When i want to update, they say that mine account has been blocked 

Jurate Butkuviene
Participant

Screenshot_20240205_223016_Samsung Internet.jpg

Eduardo Rolon
Moderator

This is beyond what I can fix so hopefully someone from GS can clarify.

Eduardo Rolón AIA NCARB
AC29 US/INT -> AC08

Mac Studio M4 Max 64GB ram, OS X 10.XX latest
another Moderator

Jurate Butkuviene
Participant

Thank you. I hope someone can help me

scottjm
Mentor

Have you contacted your local reseller directly to assist?

You are highly unlikely to be able to get licensing issues resolved through this forum directly.

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe
Jurate Butkuviene
Participant

I didn't find any contact where I can ask help. Maybe someone can advise.? 

scottjm
Mentor

Which country are you in?

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe
Jurate Butkuviene
Participant

Uk

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