After updating Windows 10 to version 1809 (KB4464619), some unexpected issues can be experienced even on the Operation System level. It may happen that after a reboot, mapped network drives fail to reconnect. For further information about the issue please visit
Microsoft's website. BIMcloud / BIMcloud Basic users who are using mapped network drives to store projects, libraries or BIMcloud Backups might be affected by this issue.
Possible symptoms
- Users can't join to Teamwork projects and they also go Offline in already joined projects.
- BIMcloud Libraries are not available neither in Solo, nor in Teamwork projects.
- The BIMcloud Manager and the tray icon shows that the BIMcloud Server is stopped or not accessible. Restarting the Server is not possible.
- Full BIMcloud Server or Manager Backup can't be made successfully.
Solution
- Stop the BIMcloud Manager and the BIMcloud Server services manually.
- Reconnect the network drive on the server machine. Make sure to name it with same letter as before.
- Restart the BIMcloud Manager and the BIMcloud Server services manually.
- If restarting the server is necessary on a daily basis, we recommend setting BIMcloud to start only manually.
If none of the above helped, please contact your local GRAPHISOFT support representative.