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Why i can't sign up in Archicad Software?

Agon Sasdiku
Contributor

Hello everyone,

 

I recently got Archicad 25 and while i wanted to publish a bimx hyper-model , so i can share my project to my friend, but while doing  so , it is necessary to sign in to my graphisoft ID, and when i clicked sign in , a blank dialogue window pops-up and nothing happens. 

Also , when i first open the software, its trying to get me to sign in, but nothing happens and then i have to click skip sign in , in order to proceed working with my projects.

 

Pleas help me!

1 ACCEPTED SOLUTION

Solution
Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Thank you very much for the screenshot!

 

This issue is similar to one of the reports we had: if you have an Intel Iris Xe graphics card, it could be the case. I would like to ask for a System Information file (How to Save System Information of Your Computer) for further checking.

Please try to update the driver to the most recent version, and see if the issue gets resolved if you have this type of card.

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

View solution in original post

15 REPLIES 15

Barry Kelly
Moderator

So you have a Graphisoft ID and you know the sign in name and password?

But when you enter the information and press login, nothing happens?

 

Can you try accessing https://graphisoftid.graphisoft.com/ with different browsers to see what happens?

 

Barry.

 

 

 

 


One of the forum moderators.
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Agon Sasdiku
Contributor

Hi Barry.

 

Actually , i dont have any problem with my graphisoft ID or my browser.

The problem is within the software of Archicad. Im trying to sign in from the software, not from my browser.

Each time when i click  'sign in' , i just get a blank window and nothing really happens. So literally i dont even have the chance to enter my ID information.

Thank you.

 

DGSketcher
Mentor

@Agon Sasdiku  Are you using Publisher? If so, in Publishing Properties have you signed into your account?

How to: Create BIMx Hyper-Model from Publisher 

Apple iMac macOS Big Sur / AC24UKI (most recent builds)

Hi,

There is no problem with the publishing part, its just that i can't sign in in general. I cant type in my ID information. I think the problem has to do with the software , maybe a type of glitch or bug, i don't know.

Here is a screenshot where the log in window its just a frozen window with some of the lines supposed to be the input space for your ID info, but most of the time this window its just blank. I can't type in anything on this window

 

Capture d’écran 2021-09-30 134934.png

OleRye00
Contributor

I have the exact same problem

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi All,

 

Thank you very much for the report and I am very sorry to hear about the issue!

 

First, I would like to check whether there might be any problem with antivirus/firewall software blocking the connection to our server? Can you sign in with your browser using the following URL: https://graphisoftid.graphisoft.com/

 

If yes, then there might be a problem with the sign-in window inside Archicad. At the startup dialog, there is a similar window if you click on the top right corner button (Sign in). Does this window work for you?

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi.

I have no problem with signing in when I click the link. The problem is signing in in the program. I can't sign in in the startup dialog or inside Archicad so neither of them work.
 
Best regards
Ole Andreas Rye

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Ole,

 

Thank you for the confirmation!

I'm wondering if you try to sign in inside Archicad, is there anything loaded, or you only see a white screen?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

OleRye00
Contributor

Hi.

Usually there is nothing but a white screen but some very few times it loads. But when it loads, I can't type in my e-mail or password. I addded a screenshot here to show you how it's like.

Best regards

Ole2021-10-05.png

Solution
Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Thank you very much for the screenshot!

 

This issue is similar to one of the reports we had: if you have an Intel Iris Xe graphics card, it could be the case. I would like to ask for a System Information file (How to Save System Information of Your Computer) for further checking.

Please try to update the driver to the most recent version, and see if the issue gets resolved if you have this type of card.

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

View solution in original post

Thank you for the answer!

I have an Intel Xe graphics card and it worked when i updated it.

Best regards

Ole

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Great to hear that!
Have a nice weekend!

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Thank you very much, now it worked.

 

God bless you !

Erwin Edel
Mentor

We use a different workflow: publish the BIMx file to server or local storage and sign in to the bimx portal and upload the file.

 

I'm sure your method should work as well, but at least this way you can share the file.

Erwin Edel, Project Lead, Leloup Architecten
www.leloup.nl

ArchiCAD 9-24 NED FULL
Windows 10 Pro
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