BIMcloud basic keeps crashing

[nen]

Its getting out of hand.

We use BIMcloud Basic for Archicad 27 and everything was perfecly fine till one day the computer on which server is based died back in September. After reviving the computer and re-installing the server, its nearly impossible to run it okay-ish.

It can work semi-smoothly for a couple of days and then no one can connect from Archicad nor can master admin (me in question) connect through browser - it just keeps loading. Rebooting the server with or without internet, rebooting the computer the same way doesn't seem to help - the manager component keeps failing.

Our IT guys cant tell me where the error is and I'm running out of options, it seems impossible to find someone who actually understand how this beast works. Anyone, please, just anyone help me in any way you can. We cant keep re-installing this server just for it to crash couple days later

[Laszlo Nagy]

Did you think about installing the BIM Server on another computer and see if that is stable? That way you could see whether the computer is the problem or not.

[Ricardo Lopez]

Hi @nen 

I encourage you to take a look at the frequently asked questions about using Teamwork and BIMcloud and submit a formal request to the Graphisoft support site, so someone can assist you more directly.

[nen]

Not yet, but we're thinking about it now