BIMcloud outages

[Patrick M]

This is the second outage in 3 weeks. Is this going to be a continuing issue? How do we work with software, forcing this shift to cloud based services, if they are this unreliable?
I don't care to discuss how "it's only a few minutes here and there" or "I've never seen it happen" or any of that other BS. This is a post intended solely to vent frustrations and alert GS to potentially severe issues with their cloud services. 
I have over 100 clients who potentially are out of licenses with no notice, unable to meet deadlines because they can't access their project work, and could lose money or even projects because of faulty software.
I need some immediate reassurance that these instances are being fixed, and will never happen again, or at least being looked at with some level of seriousness and intent on preventing future issues.

 

[torben_wadlinger]

Did you red the license agreement? If so, you would know that GS has the right to maintain the bimcloud server for max one hour PER DAY!

https://www.graphisoft.com/legal/license-agreements/bimcloud

…

Graphisoft reserves its right to do maintenance related to the service(s) to the extent of maximum 1 (one) hour per day at designated times, varying according to the time zone of your billing address.

….

this is the worst server-uptime-agreement I ever red. That is why I host my own bimcloud.

and for that reason a 502 must be accepted