Bimcloud 21 backup tool, IO Exception : status code = 720005

[Anonymous]

Suddenly I have started getting errors when I use TeamworkServerBackupTool on Bim Server 21. Could anybody help with this?

C:\>"D:\Program Files\Graphisoft\BIM Server 21\BIMcloud Server 21\TeamworkServerBackupTool.exe" "\\backup-server\AV-BIM-backup\AC21\data"

log4cxx: setFile(D:\Program Files\Graphisoft\BIM Server 21\BIMcloud Server 21\Logs\ServerBackupTool.log,true) call failed.
log4cxx: IO Exception : status code = 720005
log4cxx: setFile(D:\Program Files\Graphisoft\BIM Server 21\BIMcloud Server 21\Logs\ServerBackupTool.log,true) call failed.
log4cxx: IO Exception : status code = 720005
log4cxx: No output stream or file set for the appender named [].

[Noemi Balogh]

Hi,

It is likely that you try to run the tool from a normal Command Prompt window rather than from an elevated (Run as an Administrator). This means that the tool doesn't have all necessary permissions to read and write in your folder.

I would suggest to run it again from an elevated window (right click on Command Prompt and choose the option 'Run as an Administrator')- hopefully it fixes everything. If not, please let me know.

Kind regards,
Noemi