Connection Test Error in BIMCloud Manager Server Settings

[szbianka]

With a fresh installation of both the operating system and BIMCloud, testing the connection in the Server connection settings in BIMCloud Manager results in an error. I am only attempting to access it locally through the Manager interface on localhost.

• Only the TeamworkApplicationServerMonitor is using port 22001, so there’s no port conflict.
• I tried using the default '$protocol//$hostname:22001/' address.
• I haven’t found any relevant log in the server folder.
• I also attempted to repair it with the BIMCloud-2024.3 installer.

Could you suggest potential areas to investigate for resolving this issue?

[szbianka]

UPDATE: In the server logs, there’s still no data—not even informational entries, let alone errors. However, I found a few relevant messages in the Manager logs.

1. Several ECONNREFUSED errors have appeared, indicating that connection attempts to 127.0.0.1:<PORT> are being blocked. The port actually varies between log files.

proxyServer.2024-11-04:

Spoiler

{"severity":"WARNING","level":40,"time":"2024-11-04T10:53:59.083Z","process":"proxyServer","hostname":"SERVER-NAME","pid":6648,"name":"_","err":{"type":"Error","message":"connect ECONNREFUSED 127.0.0.1:37714","stack":"Error: connect ECONNREFUSED 127.0.0.1:37714\n at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1605:16)","errno":-4078,"code":"ECONNREFUSED","syscall":"connect","address":"127.0.0.1","port":37714},"msg":"Proxy request failed on url: http://127.0.0.1:37714/, req: {\"method\":\"GET\",\"url\":\"/ping\",\"host\":\"127.0.0.1:22000\"}, res: {\"statusCode\":200,\"requests\":1}.\"."}
{"severity":"ERROR","level":50,"time":"2024-11-04T10:53:59.088Z","process":"proxyServer","hostname":"SERVER-NAME","pid":6648,"name":"_","reqId":0,"authId":null,"req":{"method":"GET","url":"/ping","host":"127.0.0.1:22000"},"res":{"statusCode":503,"requests":1},"msg":"Request of session <none> finised with error."}

2. MongoDB-related error: A MongoServerSelectionError message shows that there’s an issue connecting to 127.0.0.1:47564. This might indicate that the MongoDB server is unavailable, has crashed, or isn’t listening on this port.

mongoDB-server.2024-11-04:

Spoiler

{"severity":"INFO","level":30,"time":"2024-11-04T11:02:53.617Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:53.617+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22943, \"ctx\":\"listener\",\"msg\":\"Connection accepted\",\"attr\":{\"remote\":\"127.0.0.1:58269\",\"uuid\":\"2c18782f-22f3-467b-8670-fe72f3b8f224\",\"connectionId\":398,\"connectionCount\":28}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:53.618Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:53.618+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":51800, \"ctx\":\"conn398\",\"msg\":\"client metadata\",\"attr\":{\"remote\":\"127.0.0.1:58269\",\"client\":\"conn398\",\"negotiatedCompressors\":[],\"doc\":{\"driver\":{\"name\":\"nodejs\",\"version\":\"6.3.0\"},\"platform\":\"Node.js v20.12.1, LE\",\"os\":{\"name\":\"win32\",\"architecture\":\"x64\",\"version\":\"10.0.19045\",\"type\":\"Windows_NT\"}}}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:53.620Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:53.620+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22943, \"ctx\":\"listener\",\"msg\":\"Connection accepted\",\"attr\":{\"remote\":\"127.0.0.1:58270\",\"uuid\":\"2a407d92-fe30-4a02-b0d1-22a0f76706cf\",\"connectionId\":399,\"connectionCount\":29}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:53.620Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:53.620+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":51800, \"ctx\":\"conn399\",\"msg\":\"client metadata\",\"attr\":{\"remote\":\"127.0.0.1:58270\",\"client\":\"conn399\",\"negotiatedCompressors\":[],\"doc\":{\"driver\":{\"name\":\"nodejs\",\"version\":\"6.3.0\"},\"platform\":\"Node.js v20.12.1, LE\",\"os\":{\"name\":\"win32\",\"architecture\":\"x64\",\"version\":\"10.0.19045\",\"type\":\"Windows_NT\"}}}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:53.623Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:53.623+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22944, \"ctx\":\"conn398\",\"msg\":\"Connection ended\",\"attr\":{\"remote\":\"127.0.0.1:58269\",\"uuid\":\"2c18782f-22f3-467b-8670-fe72f3b8f224\",\"connectionId\":398,\"connectionCount\":28}}\r\n{\"t\":{\"$date\":\"2024-11-04T12:02:53.623+01:00\"},\"s\":\"E\", \"c\":\"NETWORK\", \"id\":23841, \"ctx\":\"conn399\",\"msg\":\"Error shutting down socket\",\"attr\":{\"error\":\"A l\\ufffdtez\\ufffd kapcsolatot a t\\ufffdvoli \\ufffdllom\\ufffds k\\ufffdnyszer\\ufffdtetten bez\\ufffdrta.\"}}\r\n{\"t\":{\"$date\":\"2024-11-04T12:02:53.623+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22944, \"ctx\":\"conn399\",\"msg\":\"Connection ended\",\"attr\":{\"remote\":\"127.0.0.1:58270\",\"uuid\":\"2a407d92-fe30-4a02-b0d1-22a0f76706cf\",\"connectionId\":399,\"connectionCount\":27}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:56.637Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:56.637+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22943, \"ctx\":\"listener\",\"msg\":\"Connection accepted\",\"attr\":{\"remote\":\"127.0.0.1:58306\",\"uuid\":\"3ad09bd9-1700-478d-84ed-bf81e82fd144\",\"connectionId\":400,\"connectionCount\":28}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:56.638Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:56.638+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":51800, \"ctx\":\"conn400\",\"msg\":\"client metadata\",\"attr\":{\"remote\":\"127.0.0.1:58306\",\"client\":\"conn400\",\"negotiatedCompressors\":[],\"doc\":{\"driver\":{\"name\":\"nodejs\",\"version\":\"6.3.0\"},\"platform\":\"Node.js v20.12.1, LE\",\"os\":{\"name\":\"win32\",\"architecture\":\"x64\",\"version\":\"10.0.19045\",\"type\":\"Windows_NT\"}}}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:56.640Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:56.639+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22943, \"ctx\":\"listener\",\"msg\":\"Connection accepted\",\"attr\":{\"remote\":\"127.0.0.1:58307\",\"uuid\":\"6f290c6f-2f6f-4052-9ce9-63c0c9c9d623\",\"connectionId\":401,\"connectionCount\":29}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:56.640Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:56.640+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":51800, \"ctx\":\"conn401\",\"msg\":\"client metadata\",\"attr\":{\"remote\":\"127.0.0.1:58307\",\"client\":\"conn401\",\"negotiatedCompressors\":[],\"doc\":{\"driver\":{\"name\":\"nodejs\",\"version\":\"6.3.0\"},\"platform\":\"Node.js v20.12.1, LE\",\"os\":{\"name\":\"win32\",\"architecture\":\"x64\",\"version\":\"10.0.19045\",\"type\":\"Windows_NT\"}}}}\r\n"}
{"severity":"INFO","level":30,"time":"2024-11-04T11:02:56.643Z","process":"mongoDB-server","hostname":"SERVER-NAME","pid":13848,"name":"_","msg":"{\"t\":{\"$date\":\"2024-11-04T12:02:56.643+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22944, \"ctx\":\"conn400\",\"msg\":\"Connection ended\",\"attr\":{\"remote\":\"127.0.0.1:58306\",\"uuid\":\"3ad09bd9-1700-478d-84ed-bf81e82fd144\",\"connectionId\":400,\"connectionCount\":28}}\r\n{\"t\":{\"$date\":\"2024-11-04T12:02:56.643+01:00\"},\"s\":\"I\", \"c\":\"NETWORK\", \"id\":22944, \"ctx\":\"conn401\",\"msg\":\"Connection ended\",\"attr\":{\"remote\":\"127.0.0.1:58307\",\"uuid\":\"6f290c6f-2f6f-4052-9ce9-63c0c9c9d623\",\"connectionId\":401,\"connectionCount\":27}}\r\n"}

3. The App Server log contains an ENOTFOUND error when trying to reach redirect.graphisoft.com.
It’s unclear what this URL is being accessed for — perhaps it’s related to license verification or an update check?

I also temporarily disabled the firewall, but the error persists (even though both the manager and the server are on the same host machine).

[Boldizsar Vermes]

@szbianka, I suggest you to contact your local Graphisoft support representative with this issue.