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Sketchup to archicad import faces not co-planer

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HI All forgive me for my ignorance I am a new user . I have been using Sketchup for some time now and have it mastered but I am bummed by the documentation side. I am now using Archicad (if you could call it using) and imported a very simple Sketchup model and all of the faces (walls and roof are not co-planer.
Its almost as if the import has pushed the top over and left the bottom where it was.
Any help would be much appreciated.
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I know this is an old thread but I have just tried to import from sketchup and found exactly the same problem..the planes are not co-planar. I have followed the advice in the thread, to export from sketchup in 3ds format but I cannot find the dialogue box or smoothing menu referred to in the thread. I too am using sketchup 8 pro and ArchiCAD 15
Erwin Edel

Look for 3d studio in addon and follow install instructions.

If you don't use international version of archicad, go to Help > ArchiCAD 15 downloads.
Erwin Edel, Project Lead, Leloup Architecten

Windows 10 Pro
Adobe Design Premium CS5
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Sorry I should have explained...I opened archiCAd for the first time yesterday. I do not have a clue what you are talking about. Can you explain in idiots language please.
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When I try to import a sketchup file in 3ds format I get an error message:"can't open 3Dstudio file in this dialogue". Also I cannot find the download section in help of archCAD 15
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