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Virtual Building Explorer License

Anonymous
Not applicable
We have purchased VBE and have an issue with activating the license. I can get it to activate fine but after a while it seems that the license expires. I have been told by graphisoft that I need to turn off virus protection and the firewall, which I have done but it still seems to expire after a certain period of time.

If some one could help me configure my firewall and virus software so this stops happening that would be great as GS are taking there time helping me out and I feel as if I'm getting told the same thing over again with out fixing the problem
11 REPLIES 11

RandyC
Booster
same thing happened here , I asked Graphisoft to let me know what address was being accessed so that I could set my virus protection but
so far they have not replied. I suspect there is a port or a http address that needs to be given permission to run , maybe telling the address will compromise the protection ?
ArchiCAD 4.5 --- 25 , Win 10 , dual monitors, 64 gb ram,Nvidia GeforceRTX 2080 TI, I-9

Karl Ottenstein
Moderator
Same thing here. Not a big deal to run license manager to reactivate it if an internet connection is available - but you're stuck if not.

In contrast, Artlantis stays activated until you actually deactivate it over the internet.

Karl
One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.2, iMac Pro

Anonymous
Not applicable
I wouldn't mind having to activate it evertime I use it but the fact you are only allowed to activate it a limited number of times a day could be a problem

David Collins
Enthusiast
I have to renew the license once a week. Does anyone with the VBE not have this problem? Is it just some of us or is this just the way the software protection is supposed to work?
David Collins
Win10 64bit Intel i7 6700 3.40 Ghz 32 Gb RAM
AC 24.0 (3022 INT FULL)

RandyC
Booster
I had a lot of trouble with the Add-on after purchase - Graphisoft has tracked it down to virus protection interference. I suspect this is the same problem.
ArchiCAD 4.5 --- 25 , Win 10 , dual monitors, 64 gb ram,Nvidia GeforceRTX 2080 TI, I-9

Anonymous
Not applicable
I have been using VBE for a couple of months now and never had this problem. I run AVG antivirus but have the firewall turned off. Not sure if that has anything to do with it.

Tunde Omajtenyi
Graphisoft Alumni
Graphisoft Alumni
Hello everyone,

We had many reports about this problem. The developer has fixed it, please got to this page to download the Hotfix:

http://www.graphisoft.com/products/archicad-solutions/virtual-building-explorer/vbe-trial-version.ht...

Have a nice day,
Tünde Ómajtényi
Graphisoft Technical Support

David Collins
Enthusiast
Thank you, Graphisoft, for taking care of this.
I hope this means you will continue to develop VBE in ArchiCAD.
Its about time we got over the old movie frame-by-frame mentality and got serious about exploring virtual space.
David Collins
Win10 64bit Intel i7 6700 3.40 Ghz 32 Gb RAM
AC 24.0 (3022 INT FULL)

Ben Cohen
Contributor
Hi Tünde

Any idea on ETA of Mac VBE ?
Ben Cohen

Mac and PC

Archicad (Latest Version) aus

www.4DLibrary.com.au

Tunde Omajtenyi
Graphisoft Alumni
Graphisoft Alumni
Hi,
The VBE Mac version is still under testing. Unfortunately, we have no exact schedules of the release, it depends on the results of the tests. Of course, we would like to release it as soon as possible.
Tünde

Ben Cohen
Contributor
Thanks for the info Tünde
Ben Cohen

Mac and PC

Archicad (Latest Version) aus

www.4DLibrary.com.au

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