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Archicad crashes when putting a elevation onto a layout

beaujelle
Participant

Dear All,

 

I have a problem with putting the elevation that is my first floor onto my layout.

When i drag it onto the layout it starts loading and then it crashes.

I do not have this problem with all of my other floors.

My 3D still works and all the layers are shown.

 

This is my bug ID: AC23-2021-12-20-10-20-21-4183

I have also included a screenshot of what my first floor looks like.

 

Thank you for your help!

 

 

1 REPLY 1
Kaique Baeta
Graphisoft
Graphisoft

Hello @beaujelle

 

I am sorry to hear about your issue, thanks for reporting it and sending the bug ID in advance.

 

According to your bug report, your crashes were caused by a known issue: ARCH-3707. According to my colleagues, this problem happens when one Viewpoint of the Ground Floor is placed onto a Layout directly.

 

The good news is that this issue was fixed in the first update of Archicad 23. As I can see in the report, you have not updated your Archicad yet, so I would like to suggest you try updating it to the latest build. You may find it to download here: https://graphisoft.com/resources-and-support/downloads?localization=NED&type=AC&version=23

 

I hope my suggestion solves your issues, I am eager to receive your feedback.

 

Best regards,

Kaíque

Kaíque Baêta Cruz
Technical Services Team
GRAPHISOFT

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