Object missing from BIMx Hyper Model

[Glenn Willey]

Hi All, 

Having an issue where an escalator object goes missing when I publish a BIMx Hyper Model. Its worked in the past. Any ideas would be appreciated. 

Best, 
Glenn

[Minh Nguyen]

Hi Glenn,

Thank you very much for the report and I am very sorry for the issue!

I checked out system but we haven't got anything similar. Could you please contact our BIMx Support for further investigation?

Best regards,

Minh

[Glenn Willey]

Thanks Minh, I have contacted them and waiting on a response. Thanks for your time.

Glenn