AC 23 - Teamwork file : multiple crashes.

[Anonymous]

Hi everyone,

I have a colleague that has crashes with AC23 very often, like one or two times a day working with Teamwork files. Others working on the same files don't seem to have them. The iMac has been re-formatted and the problem persists. We have also installed AC a few times already, cleaned-up local files, Application Support, Caches, Preferences files etc several times.

It is true that under this project his iMac has a different configuration from anybody's else's.

We are running AC 23 4006.

Attached you will find the last crash report, I wonder if anyone can shed some light on it. I thank you in advance.

[Minh Nguyen]

Dear Adriano,

Thank you very much for the question and I am very sorry about the issue!

I'm wondering if the problematic iMac has an AMD graphics card and is running Catalina? If that is the case, you may want to have a look at this article: https://helpcenter.graphisoft.com/knowledgebase/133933/

If the crash happens randomly without any method of reproduction, it's likely to be the case here.

Please let me know if it helps you with the issue!

Best regards,
Minh

[Anonymous]

Hi Minh,

Thank you for the very promising information. It turns out that our hardware tech support found a problem with the memory of the iMac. They will replace them... not sure they will do what the post proposes after.

But thank you again.