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2024 Technology Preview Program

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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

ArchiCAD 10 Crash on Startup

Anonymous
Not applicable
Hi, I just loaded ArchCAD 10 on a new Dell Precision computer 4 GB RAM Windows XP Pro SP2. However it crashes on start up. The splash screen comes up then crashes. ArchiCAD 9 runs great on the computer, I have tried unistalling re-installing but nothing seems to work. Any help would be appreciated
20 REPLIES 20
Anonymous
Not applicable
This might help some users experiencing crash on startup or unusually slow Archicad V10 performance:

We have observed a problem caused by a Trojan/Virus as follows:
check if you have files on your system called
C:\WINDOWS\Help\45AD9FCA.dll
C:\WINDOWS\Help\45AD9FCA.exe
This has the following effects on Archicad:
- extremely slow startup
- crash on startup
- general instability
- Appearance of several files with Crashdump in their name in the
C:\Documents and Settings\<username>\Graphisoft directory
Removing and deleting the files 45AD9FCA.dll & 45AD9FCA.exe fixed the problem.

Andrew Ecker, CADConsult
Archicad Reseller for South Island, New Zealand.