BIM Coordinator Program (INT) April 22, 2024

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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Black window when trying to install AC 19 Trial

Not applicable
I have a client who is trying to install the 1 months trial version of AC 19 on his iMac 2011, 2.7 i5, 32 GB RAM, OS 10.10.4. When he clicks on the downloaded installer a solid black window appears instead of the usual installer interface. He has updated/reinstalled both Adobe Flash and Java 8. Installer works fine on another iMac in his office. Any suggestions?
Katalin Borszeki
Please try to download the installer file again. It might be damaged!
Katalin Borszeki
Implementation Specialist
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