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2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Broken PC - problem with license

gabiciek
Newcomer

Hello.
My PC got broken, I'm not able to unload license because of that.
Where can I get help? reseller that I bought program from is not active anymore.

3 REPLIES 3
DGSketcher
Legend

Contact support at your local Graphisoft office.

Apple iMac Intel i9 / macOS Sonoma / AC27UKI (most recent builds.. if they work)
Barry Kelly
Moderator

If your original distributor is no longer active, there will hopefully be another in your local area that you can contact.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Hello,

 

Thank you very much for the report and I'm very sorry for the issue!

I'm wondering if you have solved the issue?

 

If not, could you please let me know the number of the software license (SW0000...) that got stuck in the machine?

 

Looking forward to hearing from you!

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT